abrelosojos
Topic Author
Posts: 4292
Joined: Sun May 29, 2005 6:48 am

American AA 155: 09/NOV/08: LHR-BOS: Y Cabin

Sun Dec 07, 2008 9:03 pm

Feedback always appreciated.

Trip Report: 058
Flight Category: Y-ILR (See Report End)
Date: 9 Nov-08 (See Report End)
SDT/SAT/Dur/Delay: 1755/2050/07:55 hrs
Flight: American Airlines AA 155, 3265 miles
Routing: LHR-BOS
Aircraft: 763
Seat: Economy, 21A

I > Background:

I had been on a 1 month away assignment in London and decided on a quick trip to see my friend who works in the industry and lives in Boston. J class fares were ridiculous, so I decided to fly Y on cheapest available … which happened to be American Airlines. I believe there has been several reports on AA transatlantic products, but do think this is the first on the LHR-BOS segment.

II > Pre-Flight:

a) Before Airport:
American Airlines (AA) is the world’s largest in RPM and passenger fleet size. Based out of DFW, it was one of the 2 flag designates of Bermuda II. Subsequently, it serves LHR from its “hubs” at BOS, ORD, DFW, LAX, MIA, JFK, and RDU … most destinations being served over 1x daily. BOS-LHR is served almost twice daily using a combination of 777 and 763 aircraft.

Ticketing for the flight was done on the extremely well designed and easy to use American Airlines website at www.aa.com . The site is crisp and clear, and one can view their booking later and do modifications. I also liked the fact that you do not need to register with the site to view your PNR details later. Also, they seem to have fixed small bugs like having the ability to add a FFP other than AA. However, you still cannot make modifications online to your FFP once selected. The only thing that was annoying was that I had to call AA’s phone support to book an exit row seat as a One World Emerald (via LAN). However, not really that negative as LAN does not even allow its own OW Emerald’s to do the same.

b) At Airport:
American Airlines uses the derelict T3 of LHR. Now, T3 is LHR at its worst with dingy never-ending windowless corridors which you go through like a maze helped by signage that makes you shiver. On the brighter side, there are very few places where you can have a café and see the world go by. American has a separate “room” and entrance for First and OW Emerald fliers. However, when I got to the airport, this was not manned … so I went to the rather empty Business class counter and was efficiently checked in by one of the agents. He also informed me of the AA flagship lounge and of departure time.

Given I had some time to spend, I wandered aimlessly across T3 and took some photos – only to have 2 random check-in staff warn me that I was creating a security hazard and that they take security very seriously. Um, ok. Having got that warning (and the fact that the LHR T3 check-in area is too dark and creepy for me), I cleared security and went to the “holding room” … this is where all the shops and café are. After sometime there, I went to the AA flagship lounge – which had remarkably decent food (for an AA lounge), shower and internet facilities. Again, not too bad. Boarding was announced 50 minutes prior, and I walked to my gate and for additional security (I somehow always manage to get “SSSS” when flying AA – it’s the only airline in the U.S. that triggers it. Weird!). Boarding was relatively smooth and soon I was onboard. There was not a single FA to greet the passengers at the door and the crew were busy in the aft galley busy talking amongst themselves. No help or assistance with the baggage was provided during the entire process. While an airline can nickel and dime its way to profits, I put a premium on human service and this continues to be unacceptable to me. Anyways, Y load was around 70%.

Airport - External:

(London Heathrow, T3)
http://i90.photobucket.com/albums/k251/abrelosojosnow/AA155/001.jpg

Check-in:

http://i90.photobucket.com/albums/k251/abrelosojosnow/AA155/002.jpg

Airport - Internal:

(Pre-Security: Dark and Dingy)
http://i90.photobucket.com/albums/k251/abrelosojosnow/AA155/003.jpg

(FIDS)


(Post-Security: “Holding Room”)
http://i90.photobucket.com/albums/k251/abrelosojosnow/AA155/005.jpg

Scenes of the tarmac:

(Taken from the lounge)
http://i90.photobucket.com/albums/k251/abrelosojosnow/AA155/006.jpg

Lounge

(American Airlines Flagship Lounge)
http://i90.photobucket.com/albums/k251/abrelosojosnow/AA155/007.jpg

(Food)
http://i90.photobucket.com/albums/k251/abrelosojosnow/AA155/008.jpg

Boarding:

http://i90.photobucket.com/albums/k251/abrelosojosnow/AA155/009.jpg

III> In-Flight:

a) Service Schedule + Impressions:
Drinks, then dinner, then duty free. Movie started during dinner service. 90 minutes prior to landing, second meal service.

b) Aircraft + Seats:
While AA’s 763’s are relatively well maintained (except the bathroom), they were showing the age. Some of the controls were pre-historic! The cloth based seats were better than average, though what is up with the very skimpy seat cushion?! Since I had the reclining exit, legroom was generous and recline was industry average. Seat pitch in the rest of the Y though is EXTREMELY stingy at 30”. I would not want to be seated there!

Aircraft:

(763)
http://i90.photobucket.com/albums/k251/abrelosojosnow/AA155/010.jpg

Views from Aircraft:

NONE

General Seat Views + Seat Legroom

(Legroom)
http://i90.photobucket.com/albums/k251/abrelosojosnow/AA155/012.jpg

(Antiquated Controls)
http://i90.photobucket.com/albums/k251/abrelosojosnow/AA155/013.jpg

Seat Recline + Angle View:

(Decent Recline)
http://i90.photobucket.com/albums/k251/abrelosojosnow/AA155/014.jpg

http://i90.photobucket.com/albums/k251/abrelosojosnow/AA155/0141.jpg

Cabin:

(Photo Courtesy: Suresh Atapattu)


http://i90.photobucket.com/albums/k251/abrelosojosnow/AA155/016.jpg

c) Meal + Beverage:

Prior to the dinner service, there was a drink run. I am not used to shell out money for alcohol on international flights, but that is exactly what I had to do. It was 6 USD for a gin and tonic, and I took advantage of the arbitrage opportunity by paying 3 GBP for it. It is amazing that a mainline airline charges for alcohol – given its European competitors do not. Anyways, after the beverage run, came the meal service. The male FA asked, “chicken or beef” … and I chose the chicken. It was nothing special, and no better than a TV dinner. It was by no definition the best meal I have had in Y … however, it wasn’t the worst either.

90 minutes prior to landing, a second meal and beverage service was made. This time it consisted of a pizza box – again, it tasted right out of a frozen TV dinner. The Walkers biscuit were a nice touch.

Interestingly, there were absolutely no water runs throughout the flight.

(Pay for your drinks)
http://i90.photobucket.com/albums/k251/abrelosojosnow/AA155/017.jpg

(Dinner)
http://i90.photobucket.com/albums/k251/abrelosojosnow/AA155/018.jpg

(2nd Meal)
http://i90.photobucket.com/albums/k251/abrelosojosnow/AA155/019.jpg

d) Inflight Entertainment:

The 763’s have an antiquated IFE system which features old video monitors with equally old controls and headphones. It was very much early 1990s than something you’d find in 2008. Only one movie was played (“Devil Wears Prada” and after that the video programming switched to the inflight map. The AA inflight magazine was just average as well. Thus, my iPod got lots of play  Smile.

(“In-flight magazines”, Boarding Passes, etc.)


e) Crew:

Ok. As I have mentioned several times over, the crew makes or breaks a flight. I wish I could come out of this one with either an empathetic endorsement or stinging criticism … but frankly, the AA crew were a mixed bag. There was one woman who went out of her way to welcome and make her passengers feel good. I observed her and she won me over with a simple gesture. Since I was across from the bassinet seats, I observed a father sitting on the floor trying to feed his child. Upon seeing this, the FA went to the crew storage area and got a J-class blanket and put it on the ground so the dad could sit down. Small things like this make lasting impressions. Of course, I took her name and a letter of support has been dispatched to American.

The rest of the crew were detached. There were literally invisible during the flight – except the meal services, the duty free run, and to bring the U.S. immigration and custom forms. Nowhere to be seen during boarding. No water runs. Nothing. Oh, and besides the aforementioned FA, no smiles.

IV> Post-Flight:

Landing at Boston was smooth and within 10 minutes I was out of the door. A new U.S. personal best for me.

V> Impressions + Scores:

American Airlines gets the job of getting you from point A to B reasonably well. Ground service was good … and the one FA definitely stood out in my mind. Additionally, the food served on board was slightly above average for Y. However, they really must do something about the antiquated IFE offerings and the surly crew. Usually, I find most international U.S. crew to be above average (ok, some of the surly senior NWA and UAL transpacific crew are an exception) … but this crew did not win me over. Their low service standards were reminiscent of the lazy crew I find on Iberia and Air France … do the minimum and then disappear.

Also, flying American reminded me all the small touches I like (even in Y) on Asian airlines – like hot and cold towels; welcome drinks; water runs; sweets; dessert; etc.

Anyways, I would recommend flying American only if they win on price, miles, or schedules. Else, there are better product offerings for competing routes – British and Virgin on LHR-BOS for example.

1.0 > RESERVATION: 8.0
2.0 > CHECK-IN: 7.0
0.5 > LOUNGE: 7.5
0.5 > BOARDING: 5.0
2.0 > SEAT: 6.0
0.5 > AIRCRAFT OVERALL AMBIENCE: 5.0
1.0 > IFE: 6.0
2.0 > CREW: 5.0
2.0 > FOOD: 6.0
0.5 > BEVERAGES: 4.0
0.5 > A.KITS + OTHER FREEBIES: 5.0
0.5 > DISEMBARKATION: 9.0
1.0 > ON-TIME RECORD: 10.0
WEIGHTED OVERALL IMPRESSION (WOI): 6.41
(Pre-flight WOI of all reviews: 6.43)
* Weighted Overall Impression (WOI) aligns scores with what matters most. Weights are indicated alongside each category.
(Scores are based on comparison with other airlines in THAT class of service – No comparison of Y vs. F for example)

VI> Other Trip Reports:

PREMIUM:
8.61: Air Canada (49): YYZ-SCL: 06/2008
8.11: Aeroflot (33): MOW-DEL: 09/2007
8.04: Korean Air (40): NRT-ICN: 10/2007
8.02: Delta Airlines (24): JFK-CDG: 08/2007
7.46: LAN (55): YYZ-JFK: 09/2008
7.82: Singapore Airlines (06): EWR-SIN: 09/2006
7.14: Swiss (52): SCL-GRU: 06/2008
6.93: Delta Airlines (18): SEA-JFK: 11/2006
6.81: Air Canada (17): ICN-YYZ: 10/2006
6.70: KLM (32): EBB-AMS: 08/2007
6.25: Korean Air (45): NAN-ICN: 10/2007
6.11: TAP Portugal (53): GRU-OPO: 06/2008
5.75: Singapore Airlines (16): CCU-SIN: 10/2006
5.64: NorthWest (46): ICN-NRT-SEA: 10/2007
5.39: LOT (54): WAW-JFK: 06/2008
4.42: Air France: CDG-JNB (25): 08/2007

ECONOMY: Long + Medium:
9.26: Air India (48): JFK-DEL: 02/2008
7.38: Avianca (01): BOG-LIM: 07/2006
6.26: Jet Blue (21): CUN-JFK: 02/2007
6.06: Air Canada (04): YYZ-YVR: 09/2006
5.89: USA 3000 (19): PUJ-BDL: 01/2007
5.79: Air New Zealand (42): RAR-NAN: 10/2007
5.46: TAP Air Portugal (23): OSL-LIS: 05/2007

ECONOMY: Short
8.56: Paramount Airways (38): BLR-MAA: 09/2007
8.24: Kingfisher (14): IXA-GAU: 10/2006
7.87: Indian (34): BOM-MAA: 09/2007
7.72: Alliance Air (13): CCU-IXA: 10/2006
7.57: Indian Airlines (10): DEL-CCU: 09/2006
7.23: West Jet (03): YYC-YVR: 09/2006
7.15: JetLite (37): BOM-GOI: 09/2007
6.70: Spice Jet (09): CCU-DEL: 09/2006
6.63: Air Fiji (44): NAN-SUV: 10/2007
6.58: Air Tran (02): EWR-MDW: 08/2006
6.44: CO Micronesia (39): ROR-YAP: 10/2007
6.41: Pacific Sun (43): NAN-SUV: 10/2007
6.41: American Airlines (58): LHR-BOS: 11/2008
6.37: Skybus (47): SWF-CMH: 02/2008
6.33: Kenya Airways (29): NBO-BJM: 08/2007
6.33: Sky Europe (56): LTN-BTS: 10/2008
6.31: Indigo (15): GAU-CCU: 10/2006
6.31: easyJet (57): BUD-LTN: 11/2008
6.22: Air Link Swazi (28): MTS-JNB: 08/2007
6.22: Air India (36): HYD-BOM: 09/2007
6.13: Adam Air (07): SIN-CGK: 09/2006
6.13: Air Rarotonga (41): RAR-AIT: 10/2007
6.00: Transairways (27): INH-MPM: 08/2007
5.95: Air Canada (05): ALB-YYZ: 09/2006
5.85: SAS Norge (22): OSL-AES: 05/2007
5.81: LAM Mozambique (26): JNB-MPM: 08/2007
5.69: Air Deccan (12): IXZ-CCU: 10/2006
5.67: Rwanda Air Exp (30): KGL-NBO: 08/2007
5.07: Go Air (35): MAA-HYD: 09/2007
5.00: Sky Airline (51): IQQ-SCL: 06/2008
4.96: Valuair (08): CGK-SIN: 09/2006
4.78: Air Comet Chile (50): SCL-IQQ: 06/2008
4.74: Fly 540 (31): MYD-LAU: 08/2007
4.33: Viva Aerobus (20): ELP-MTY: 02/2007
4.11: Air Sahara (11): CCU-BOM: 09/2006

(Note on Codes: Y – Economy, J – Business, F – First :: I/D – International/Domestic :: SR/MR/LR – Short/Medium/Long Haul)
(Note on Date: Dates are modified to be +/- 3 days from actual flight date to not reveal actual flight pattern)

VII> Other Pictures:

NONE
Live, and let live.
 
ba319-131
Posts: 8306
Joined: Sat Jan 13, 2001 1:27 pm

RE: American AA 155: 09/NOV/08: LHR-BOS: Y Cabin

Sun Dec 07, 2008 9:44 pm

Nice report and pictures, thanks for sharing your recent travel.

I've used AA a few times in the recent and not so recent past, nothing great, get you from A to B - as you say.

Quoting Abrelosojos (Thread starter):
Boarding was relatively smooth and soon I was onboard. There was not a single FA to greet the passengers at the door and the crew were busy in the aft galley busy talking amongst themselves

- Very poor first impression. By contrast, I've never boarded a BA flight without being greeted and pointed in the direction of my seat.

Quoting Abrelosojos (Thread starter):
Prior to the dinner service, there was a drink run. I am not used to shell out money for alcohol on international flights, but that is exactly what I had to do

- Welcome to AA  Smile - and US carriers in general  Sad

Quoting Abrelosojos (Thread starter):
The 763’s have an antiquated IFE system which features old video monitors with equally old controls and headphones. It was very much early 1990s than something you’d find in 2008

- I'm still amazed AA never updated these planes with individual IFE, UA did years ago. Thankfully I'm quite happy just reading and listening to my ipod.

Thanks again.

Regards

Mark
111 732 733 734 735 736 73G 738 739,7M8 BBJ 741 742 743 744 752 753 762 763 764 772 77L 773 77W L15 D10 D30 D40 AB3 AB6 312 313 318 319 320 20N 321 21N 332 333 342 343 345 346 359 351 388 CS1 CS3 I86 154 SSJ CRJ CR7 CR9 CRK 145 170 175 220
 
kstateinALB
Posts: 542
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RE: American AA 155: 09/NOV/08: LHR-BOS: Y Cabin

Mon Dec 08, 2008 4:26 am

Just was curious as to why you considered this an Economy-Short report instead of an Economy-Medium report, as it was T.A.

Good report as always...
ALB, DTW, ORD, MDW, MCI, JFK, LGA, LHR, MAD, MSP, IAD, DCA, MCO, ATL, CVG, TUL, MHK, PHL, PIT, DFW, DAL, CLT, IND, AUS,
 
HUYfan
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RE: American AA 155: 09/NOV/08: LHR-BOS: Y Cabin

Mon Dec 08, 2008 8:11 am

Are AA much cheaper than BA? Why would anyone chose AA over BA, their service and cabins look dreadful. As for paying for alcohol on a TA scheduled flight, tosh!

Regards

Mike
 
CXtra
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RE: American AA 155: 09/NOV/08: LHR-BOS: Y Cabin

Mon Dec 08, 2008 12:07 pm

Excellent summary of the AA transatlantic service; thanks for putting it together.  

How long will it take before they upgrade that s**thole they call T3.. it really is a shocker.

I was actually marginally impressed at the food quality.. maybe TV dinner standard, but beats the tiny, stale roll offered as a snack by UA on that route.

[Edited 2008-12-08 04:08:47]
Cathay Pacific, Now you're really flying
 
LHR777
Posts: 645
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RE: American AA 155: 09/NOV/08: LHR-BOS: Y Cabin

Mon Dec 08, 2008 12:14 pm

Good trip report. Thank you. I used to work for AA, so it's interesting to see where the product is (or isn't) going.

Quoting Abrelosojos (Thread starter):
Seat pitch in the rest of the Y though is EXTREMELY stingy at 30”. I would not want to be seated there!

There's a new kid on the block at LHR called Continental Airlines. They'll give you a minimum of 31" pitch on the 757, 32" on the 767 and up to 33" on the 757.

Quoting Abrelosojos (Thread starter):
I am not used to shell out money for alcohol on international flights, but that is exactly what I had to do. It was 6 USD for a gin and tonic, and I took advantage of the arbitrage opportunity by paying 3 GBP for it. It is amazing that a mainline airline charges for alcohol – given its European competitors do not.

USD5.00/GBP3.00 on CO. I also hate that US carriers charge for alcohol in Y class. However, it makes them over USD1 million in profit and as they say, every little helps.

Quoting Abrelosojos (Thread starter):
The 763’s have an antiquated IFE system which features old video monitors with equally old controls and headphones. It was very much early 1990s than something you’d find in 2008. Only one movie was played (“Devil Wears Prada” and after that the video programming switched to the inflight map.

BA, VS and CO - AVOD. Say no more!
 
semsem
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RE: American AA 155: 09/NOV/08: LHR-BOS: Y Cabin

Mon Dec 08, 2008 1:41 pm

I just flew London to New York on AA on a 777 in Y and I was very happy with the flight. Seats were comfortable, crew nice, good food; exactly the same as yours but I liked it. I believe the legroom is 32", not 30". BA is 31" and I feel it. CO on 777 is 31" too. 32" on 767 though.

The only negative for me is the lack of good modern movies. They were still showing 2 year old films.

I agree that the crew don't usually say hi on boarding unlike many other airlines like BA, AF or LY. When I tried to say hello to one hostess she looked on the floor so I said nothing. But they did say good bye. Maybe because they were happy to be back home.

[Edited 2008-12-08 05:51:45]
 
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OA260
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RE: American AA 155: 09/NOV/08: LHR-BOS: Y Cabin

Mon Dec 08, 2008 1:59 pm

I have not flown AA for years due to me being Star Alliance but when I was Oneworld they were my airline of choice across the pond. Had some very nice flights on their MD-11's and 777's. Im not sure Id like the older 767's.

Shame about the 50/50 on the crew. I always remember they have decent seats and legroom though.

Thanks for the report.

OA260
 
abrelosojos
Topic Author
Posts: 4292
Joined: Sun May 29, 2005 6:48 am

RE: American AA 155: 09/NOV/08: LHR-BOS: Y Cabin

Mon Dec 08, 2008 3:49 pm



Quoting BA319-131 (Reply 1):
- Welcome to AA Smile - and US carriers in general Sad

= Kinda sad - especially given their competition. If I had the time, I would love to look at T100 data to analyze whether a price premium exists between U.S. and European carriers on the same legs.

Quoting KstateinALB (Reply 2):
Just was curious as to why you considered this an Economy-Short report instead of an Economy-Medium report, as it was T.A.

= This was an oversight on my part and will be corrected in the next report. Thanks for pointing it out.

Quoting HUYfan (Reply 3):
Are AA much cheaper than BA? Why would anyone chose AA over BA, their service and cabins look dreadful. As for paying for alcohol on a TA scheduled flight, tosh!

= They were cheaper than BA for the date I looked at.

Quoting CXtra (Reply 4):
How long will it take before they upgrade that s**thole they call T3.. it really is a shocker.

= It really is dreadful.

Quoting CXtra (Reply 4):
I was actually marginally impressed at the food quality.. maybe TV dinner standard, but beats the tiny, stale roll offered as a snack by UA on that route.

= Totally agreed. As mentioned, for Y, the food was slightly above average.

Quoting Semsem (Reply 6):
believe the legroom is 32", not 30". BA is 31" and I feel it. CO on 777 is 31" too. 32" on 767 though.

= You know. From what I remembered, I thought it was 32" as well ... it definitely did not look 30" and I thought it was more spacious than BA Y. However, I went to verify on SeatGuru and it says 30" (http://www.seatguru.com/airlines/American_Airlines/American_Airlines_Boeing_767-300_B.php).

Quoting Oa260 (Reply 7):
Thanks for the report.

= Thanks for reading.

Saludos,
A.
Live, and let live.
 
9w748capt
Posts: 1749
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RE: American AA 155: 09/NOV/08: LHR-BOS: Y Cabin

Mon Dec 08, 2008 7:15 pm



Quoting HUYfan (Reply 3):
Are AA much cheaper than BA? Why would anyone chose AA over BA, their service and cabins look dreadful. As for paying for alcohol on a TA scheduled flight, tosh!

Regards

Mike

You can't earn AAdvantage miles for BA Transatlantic flights - I believe because AA/BA have not yet got ATI - so that is one reason. But you're right - other than that, it's hard to think of any reason (unless the US carrier is just a lot cheaper) why anyone would fly AA over BA/any other int'l carrier.

Great TR as always, Mr. Abrelosojos!
 
semsem
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RE: American AA 155: 09/NOV/08: LHR-BOS: Y Cabin

Mon Dec 08, 2008 7:40 pm

Seatguru is very confusing. As you say for the 767-300 it says 30". For the 767-200 it says 33" to 34". I am sure it is no longer that. However for 777 it says 32." I like BA but don't like the 31". On short flights they give more legroom than on long haul which makes no sense to me. And I think they no longer give 100% credit for Y discounted tickets unlike AA. BA also charge huge taxes on "free tickets."

Thank you for your report. I enjoy reading them.
 
LH4116
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RE: American AA 155: 09/NOV/08: LHR-BOS: Y Cabin

Mon Dec 08, 2008 8:54 pm

That was a nice report Mr A!

I was actually surprised to see that they had food in the AA lounge, from what i've heard here on a.net many people claim that the AA lounge doesn't have any food and no free drinks (you only get a voucher). Was it that way in the LHR lounge?

The interior of the 767 looked old and worn out. I really think they should replace the seats, install AVOD and replace the old interiors with the new 777-style windows and pivot bins.

The food looked very much like a TV-dinner, especially the chicken, well it's at least better than BOB. How comes that you reacted so strong on the fact that AA have started charging for booze on transatlantic flights, many airlines have followed this trend, including a bunch of European. Personally it wouldn't bother me that much since i don't drink, but i would still prefer that the airline offer free booze, just for the good service's sake.

Thanks for sharing.
SAS Plus is Business Class made faux!
 
WA707atMSP
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RE: American AA 155: 09/NOV/08: LHR-BOS: Y Cabin

Mon Dec 08, 2008 10:01 pm

Thank you for an excellent trip report.

Although T3 looks dated, T2 seems positively antiquated. I used T2 two years ago, and it looked like nothing had changed in T2 since the 1970s. I have fond memories of T2's old observation terrace, but I can't wait for it to be closed!
 
FURUREFA
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RE: American AA 155: 09/NOV/08: LHR-BOS: Y Cabin

Mon Dec 08, 2008 11:51 pm



Quoting LH4116 (Reply 11):
AA lounge doesn't have any food and no free drinks (you only get a voucher)

That was the LHR Flagship Lounge (First Class, oneworld Emerald). However, as LHR is an international station, the Admirals Club has an open bar.

Matt
 
B747forever
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RE: American AA 155: 09/NOV/08: LHR-BOS: Y Cabin

Tue Dec 09, 2008 1:08 am

Great TR

Nice pics

Quoting Abrelosojos (Thread starter):
Ticketing for the flight was done on the extremely well designed and easy to use American Airlines website

I really love AAs website. It is fantastic!!

Quoting Abrelosojos (Thread starter):
There was not a single FA to greet the passengers at the door and the crew were busy in the aft galley busy talking amongst themselves. No help or assistance with the baggage was provided during the entire process.

That is really poor. They should greet all passengers upon boarding.

Quoting Abrelosojos (Thread starter):
SDT/SAT/Dur/Delay: 1755/2050/07:55 hrs

That is a very late departure for the US from Europe. Probably one of the last flights of the day to the US from Europe.


Thank you for sharing

B747forever
Work Hard, Fly Right
 
Milesdependent
Posts: 625
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RE: American AA 155: 09/NOV/08: LHR-BOS: Y Cabin

Tue Dec 09, 2008 1:16 am

Great report as always. Comments:

US airlines are a bit of a lottery when it comes to crew. I remember flying LAX-ORD with AA and the FA mentioned she was there "primarily for my safety" at least 3 times, and proceeded to do absolutely nothing for the entire flight. Pathetic. Whereas on the flip side, some of the greatest crews I've ever had have been with AA/UA. You know the sorts who are full of energy, do anything to satisfy the customer. Increasingly, I am finding those great crews to be the exception rather than the norm.

That food looks disgusting. Really. I think I'd rather UA's previously proposed BoB option, and get a decent sandwich.

Quoting Abrelosojos (Thread starter):
It was 6 USD for a gin and tonic

Whaaaaaat??? I forgot about their policy of charging for drinks on TA flights.

Quoting Abrelosojos (Thread starter):
Anyways, I would recommend flying American only if they win on price, miles, or schedules.

Roger that, 10/4.
 
abrelosojos
Topic Author
Posts: 4292
Joined: Sun May 29, 2005 6:48 am

RE: American AA 155: 09/NOV/08: LHR-BOS: Y Cabin

Tue Dec 09, 2008 4:04 am



Quoting 9W748Capt (Reply 9):
Great TR as always, Mr. Abrelosojos!

= Thanks a lot.

Quoting Semsem (Reply 10):
Seatguru is very confusing. As you say for the 767-300 it says 30". For the 767-200 it says 33" to 34". I am sure it is no longer that. However for 777 it says 32." I like BA but don't like the 31". On short flights they give more legroom than on long haul which makes no sense to me. And I think they no longer give 100% credit for Y discounted tickets unlike AA. BA also charge huge taxes on "free tickets."

= And as I mentioned, from what I remember, the 763 pitch must have been 32''. It looked too generous for 30''.

Quoting LH4116 (Reply 11):
I was actually surprised to see that they had food in the AA lounge, from what i've heard here on a.net many people claim that the AA lounge doesn't have any food and no free drinks (you only get a voucher). Was it that way in the LHR lounge?

= Answered perfectly by FURUREFA,

Quoting FURUREFA (Reply 13):

That was the LHR Flagship Lounge (First Class, oneworld Emerald). However, as LHR is an international station, the Admirals Club has an open bar.



Quoting LH4116 (Reply 11):
How comes that you reacted so strong on the fact that AA have started charging for booze on transatlantic flights, many airlines have followed this trend, including a bunch of European.

= I think an airline that claims to act as a full service carrier needs to act like one. If I am paying a supposed higher price for network benefits, it should provide the same. Moreover, if the competitors can do it, why not AA?

Quoting B747forever (Reply 14):
That is a very late departure for the US from Europe. Probably one of the last flights of the day to the US from Europe

= Yup ... along with the late evening departures to JFK.

Quoting MilesDependent (Reply 15):
US airlines are a bit of a lottery when it comes to crew.

= Agreed. And, I still generally prefer most US airline crews than their European counterparts on average.

Quoting MilesDependent (Reply 15):

Whaaaaaat??? I forgot about their policy of charging for drinks on TA flights.

= Pretty pathetic ... and, what's up with the 6 USD! Oh well.

Saludos and thanks for reading,
A.
Live, and let live.
 
kiramakora
Posts: 500
Joined: Thu Aug 10, 2006 9:00 am

RE: American AA 155: 09/NOV/08: LHR-BOS: Y Cabin

Tue Dec 09, 2008 5:10 pm



Quoting Abrelosojos (Reply 16):
= Pretty pathetic ... and, what's up with the 6 USD! Oh well.

Quite a change from your Air India report where they fed you as much alcohol as you wanted for free! Does all American airlines charge for booze on intercontinental flights?
 
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airbuseric
Posts: 3565
Joined: Sat Jan 22, 2005 1:24 am

RE: American AA 155: 09/NOV/08: LHR-BOS: Y Cabin

Tue Dec 09, 2008 11:21 pm

Hi, A.

thanks for this report. I gladly read it, since I booked myself also on an AA flight (JFK-LHR), the very late evening departure on a B772 in spring 2009.

Can you confirm water and/or softdrinks are still free of charge at AA? I think the meal looks quite average for Y and nothing bad, together with the snack, food looks ok for the duration of the flight.

btw, I preferred to book my AA flight due to the late departure out of JFK and the 2-5-2 seating, so I can have a pair of 2 with my partner.

Do you have any experience about a transfer at LHR from T3 to T5 by any chance?  Wink

Thanks again, also for the good pictures!

Eric
"The whole world steps aside for the man who knows where he is going"
 
triple7man
Posts: 717
Joined: Wed May 18, 2005 1:36 am

RE: American AA 155: 09/NOV/08: LHR-BOS: Y Cabin

Tue Dec 09, 2008 11:36 pm

I've read your TR and the comments. I'm surprised they were using a 767-300 on that flight and not a 777. The inflight service you received (unsmiling f/a's, seeming like they want to do as little as possible, you never see them except during meals etc) is the reason if I have to fly Y class I would rather fly an international carrier as the service is much better. If flying to/from Asia I prefer JL, NH or CX. Because I'm retired AA I can fly as a non rev and I always get very good service in first class if I can get a seat in first. But what I remember most when working for AA is that the way we treat a customer often determines whether we have a loyal customer or one who takes their business elsewhere. If passengers can see you wish they weren't there and you didn't have to serve them, they will notice it. I hope you have a better experience on AA next time.
Have you kissed a 777 today?
 
abrelosojos
Topic Author
Posts: 4292
Joined: Sun May 29, 2005 6:48 am

RE: American AA 155: 09/NOV/08: LHR-BOS: Y Cabin

Wed Dec 10, 2008 12:28 am



Quoting Airbuseric (Reply 18):
Can you confirm water and/or softdrinks are still free of charge at AA? I think the meal looks quite average for Y and nothing bad, together with the snack, food looks ok for the duration of the flight.

= Yes. Water and/or soft drinks are served for free.

Quoting Airbuseric (Reply 18):

Do you have any experience about a transfer at LHR from T3 to T5 by any chance? Wink

= I would not check any bags if possible. Are you flying AA to BA I assume? Also, give yourself plenty of time. It takes a while to physically do the T3 to T5 transfer.

Quoting Triple7man (Reply 19):
I'm surprised they were using a 767-300 on that flight and not a 777.

= I believe the 763 goes out in the morning rotation to LHR and then returns as the late evening flight. The 777 goes overnight to LHR and then returns earlier.

Quoting Triple7man (Reply 19):
The inflight service you received (unsmiling f/a's, seeming like they want to do as little as possible, you never see them except during meals etc) is the reason if I have to fly Y class I would rather fly an international carrier as the service is much better.



Quoting Triple7man (Reply 19):
But what I remember most when working for AA is that the way we treat a customer often determines whether we have a loyal customer or one who takes their business elsewhere.

= It is always a pleasure to hear feedback from current and former crew. Keep in mind though that while attention and comments has been on the poor overall crew, no one mentioned that I did point out one wonderful FA who did a great job. As a passenger, it is of course my duty to leave a note for her file.

Quoting Triple7man (Reply 19):
I hope you have a better experience on AA next time.

= I have tons of AA action for some reason ... flying them on CCS-MIA-SAP, CCS-MIA-BOS, and JFK-BCN. I will hopefully be able to post a report from one of those flights.

Saludos,
A.
Live, and let live.
 
triple7man
Posts: 717
Joined: Wed May 18, 2005 1:36 am

RE: American AA 155: 09/NOV/08: LHR-BOS: Y Cabin

Wed Dec 10, 2008 6:00 am



Quoting Abrelosojos (Reply 20):
= It is always a pleasure to hear feedback from current and former crew. Keep in mind though that while attention and comments has been on the poor overall crew, no one mentioned that I did point out one wonderful FA who did a great job. As a passenger, it is of course my duty to leave a note for her file.

I do remember reading about the wonderful FA and should have said something about her. I remember when I was a reservations supervisor I always enjoyed taking calls from customers who wanted to give a compliment for an agent. They were always a pleasure. I got much more of those than I did complaints. I did not like having to write up an agent. I'm glad you did leave a note for the FA...because everyone likes to have compliments in their file.
Have you kissed a 777 today?
 
MKP1013
Posts: 128
Joined: Fri Mar 09, 2007 9:24 am

RE: American AA 155: 09/NOV/08: LHR-BOS: Y Cabin

Thu Dec 11, 2008 2:39 am

Always enjoy reading your reports and this one was very good as well. You seem to travel a lot - just curious, is your travel mostly recreational or business, both? Thanks again for sharing!
 
PlaneHunter
Posts: 6537
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RE: American AA 155: 09/NOV/08: LHR-BOS: Y Cabin

Sat Dec 13, 2008 10:12 am

Hi Abrelosojos,

another great report with many good pictures. Quite disappointing to see what AA has to offer now - I remember two great flights on its 777s (LHR-ORD and DFW-LGW) some years ago (nice crews, good service).

Quoting Abrelosojos (Thread starter):
Seat pitch in the rest of the Y though is EXTREMELY stingy at 30”. I would not want to be seated there!

Pitch was generous on the 777. Probably that has meanwhile changed, too?

Quoting Abrelosojos (Thread starter):
The male FA asked, “chicken or beef” … and I chose the chicken. It was nothing special, and no better than a TV dinner. It was by no definition the best meal I have had in Y … however, it wasn’t the worst either.

The dinner main course on DFW-LGW is probably still the best I have ever got on a long-haul flight. It was a fillet of beef, simply excellent. The meal on your flight looked really poor in comparison.


PH
Nothing's worse than flying the same reg twice!
 
JAChase
Posts: 13
Joined: Sat Dec 13, 2008 2:05 pm

RE: American AA 155: 09/NOV/08: LHR-BOS: Y Cabin

Sat Dec 13, 2008 2:34 pm



Quoting Abrelosojos (Thread starter):
Some of the controls were pre-historic!

Flying must have been so tough in the old days without IFE
 raincloud 
 
abrelosojos
Topic Author
Posts: 4292
Joined: Sun May 29, 2005 6:48 am

RE: American AA 155: 09/NOV/08: LHR-BOS: Y Cabin

Sat Dec 13, 2008 9:07 pm



Quoting MKP1013 (Reply 22):
You seem to travel a lot - just curious, is your travel mostly recreational or business, both? Thanks again for sharing!

= I do a lot of both. All TR's on A.Net are strictly from recreational travels. Since I work with airlines, it would be unprofessional to write a TR IMHO.

Quoting PlaneHunter (Reply 23):
Pitch was generous on the 777. Probably that has meanwhile changed, too?

= There is some debate on it. Online, there is conflicting info of it being 30 or 32.

Quoting JAChase (Reply 24):
Flying must have been so tough in the old days without IFE
raincloud

= Sort of like the internet. I cannot imagine life without it  Smile.

Saludos,
A.
Live, and let live.
 
Avianca
Posts: 5365
Joined: Tue Jan 25, 2005 5:33 am

RE: American AA 155: 09/NOV/08: LHR-BOS: Y Cabin

Sat Dec 13, 2008 9:25 pm

once again a great report ! Venezulean quality  Smile hehe

did AA ever served something else than Pizza as second meal on west-bound transatlantic flights?
Colombia es el Mundo Y el Mundo es Colombia
 
AA767400
Posts: 1894
Joined: Tue Jan 23, 2001 2:04 am

RE: American AA 155: 09/NOV/08: LHR-BOS: Y Cabin

Sat Feb 07, 2009 8:22 pm



Quoting Abrelosojos (Reply 16):
I think an airline that claims to act as a full service carrier needs to act like one. If I am paying a supposed higher price for network benefits, it should provide the same. Moreover, if the competitors can do it, why not AA?

Can we say Identity crisis? The low cost issues at home have crossed over the borders. Now as far as paying a supposed higher price, did you not say that BA was more expensive on this route? I would make it a fair bet that BA/VS are pretty much always more expensive than AA on this route. American competitors are doing the same with the exception of DL. DL will offer one complimentary round of beer, or wine on intercontinental flights. Liquor is still charged at a price of $7. And while I understand that many Euro carriers don't, American carriers could care less. And of course that caring less shows.

Quoting Kiramakora (Reply 17):
Does all American airlines charge for booze on intercontinental flights?

Yes, except for DL. See above.

Not defending any actions AA is doing here, just stating the motives. Great trip report as usual.
"The low fares airline."
 
laca773
Posts: 2080
Joined: Sat Nov 06, 2004 7:10 am

RE: American AA 155: 09/NOV/08: LHR-BOS: Y Cabin

Sun Feb 08, 2009 6:26 am

Thanks for another wonderful TR, A! I always enjoy reading them. I need to get off my butt and start writing some myself. I apreciate how much customer service means to you as I feel the same way. It's almost like they are there to perform the motions of the job. With the economy so bad in the US, you'd think they would begin to apreciate their jobs more and hence do a better one.

The meal looks horrible. ! A bad excuse. Doesn't UA offer a better Y class meal internationally than AA? I know BA serves nice meals and I've heard a mixed bag about VS. Also NZ serves tasty meals on their LHR flights but they offer very limited service from there...

Best
LACA773
 
akhmad
Posts: 2502
Joined: Sat Sep 03, 2005 2:20 pm

RE: American AA 155: 09/NOV/08: LHR-BOS: Y Cabin

Sun Feb 08, 2009 9:58 am



Quoting Abrelosojos (Thread starter):
only to have 2 random check-in staff warn me that I was creating a security hazard and that they take security very seriously.

Not TR enthousiasts, I think.

Quoting Abrelosojos (Thread starter):
Seat pitch in the rest of the Y though is EXTREMELY stingy at 30”.

Pity that AA has dropped "More Room in Coach".

Quoting Abrelosojos (Thread starter):
It was 6 USD for a gin and tonic, and I took advantage of the arbitrage opportunity by paying 3 GBP for it.

AA should offer alcoholic drink for free to their OW Emerald members in Y.

Quoting Abrelosojos (Thread starter):
Of course, I took her name and a letter of support has been dispatched to American.

Bravo.

Another enjoyable TR, Abrelosojos. Thank you for sharing.  Smile

Regards

Suryo
There is no deity except You. Exalted are You. Indeed, I have been of the wrongdoers.
 
conrad1402
Posts: 60
Joined: Wed Feb 13, 2008 5:25 pm

RE: American AA 155: 09/NOV/08: LHR-BOS: Y Cabin

Sun Feb 08, 2009 7:45 pm

An interesting report. Thanks for sharing.

I still think fold down IFE screens are pre-historic in today's market. The food seems to be of an acceptable standard. It's just a shame you've gotta pay for alcohol on these flights. On NW flights to Europe alcohol is complimentary in Y. I'm not sure how this will change when it's Delta onboard.

onrad1402.
 
lovetojetblue
Posts: 48
Joined: Sat Jun 28, 2008 4:13 pm

RE: American AA 155: 09/NOV/08: LHR-BOS: Y Cabin

Sat Feb 14, 2009 6:19 pm



Quoting Abrelosojos (Thread starter):
its “hubs” at BOS, ORD, DFW, LAX, MIA, JFK, and RDU

bos isnt a hub
Jetblue: The official airline of Springfield! And Eventually: The official airline of Quahog, RI

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