Moderators: richierich, ua900, PanAm_DC10, hOMSaR

 
freeman300
Topic Author
Posts: 31
Joined: Thu Jul 24, 2008 6:18 pm

BA/US Airways ARN-LHR-PHX-SAN Inkl Club World

Sun Apr 19, 2009 7:13 pm

INTRO
The main office is located in San Diego and they have a policy to invite us located worldwide as bonus trips to SD. The lottery is on once a year or so. This trip was on for any of us working for the Nordic Europe Region and I was second in line to go. When number one has to stay home due to sick children I was waiting for the call form Doreen in down town San Diego. SAS ARN-ORD-SAN is one option to hope for. The LH ARN-FRA-SFO/LAX-SAN is also something to dream about. “Do you have any problem if the London office makes the booking as you officially work for within the Europe branch?” she said. “No” I replied and hoped for the best. A couple of hours later the booking came by email including hotel in San Diego for 5 nights. They put me on BA ARN-LHR-PHX Club Europe/Club World and US Airways PHX-SAN in First. I quickly picked the seats using booking ref and took the 64A as I was going over the Atlantic in a 747. My return was AA SAN-LAX and BA LAX-LHR-ARN. Here I also booked the 64A. To my surprise 64A was at the time the only left available seat to book?! What? All taken and not that seat that must be, well, one of, and in my mind, the best seat in the plane?

PRE-DEPARTURE
My departure was scheduled from ARN 0910 AM and with 2 hours to the airport by train or bus I wanted a nice start of the trip so it had to be hotel. At ARN there are two SAS Radisson available. One is located in the airport itself integrated between terminal 5 and 4 (Sky City). That is the newer one of the two and perhaps the choice of most. However the second located just a few minutes by hotel shuttle is the other SAS Radisson and is not that bad you see. The rooms are small and there is just that feeling of business that just suites and black leather shoes ever been in the rooms and just that something I like and what I think is perfect preparation for the trip to come in my case.





I slept well for some 7 hours and could "hug" in for a Scandinavian Breakfast at 0500 (they start service at 0430 as most airport hotel do, I guess).
The departure of BA 773 to LHR was at Terminal 2 and that is a long way from terminal 5. So any taxis and/or shuttles coming from Stockholm first arrive at T5 and then T4. T2 is one of the last obviously. Everything at T2 is small and nice. Check in was by the book. For me it was only to collect my boarding cards. There is a couple of check in kiosks as well. After security I headed for the second floor where the lounges are located. The one at T2 is really big and accepts all “one world”-lounge accessed members. Carlsberg and No name Merlot on tap. Boarding was announced quite fast and I went to gate.




Sat 4th April
BA 773 ARN-LHR
SDT 0910
ADT 0911
Club Europe
01F
100% in all classes.

Every seat taken! Must be Easter coming up.
Well, the FA took my coat and asked at the same time, to my surprise, if I wanted tea or coffee to my breakfast later. I opt for coffee. Once airborne there was 90 s between belt-sign off and the breakfast served. I did not expect that speed. Anyway, I guess this is Standard English breakfast. Beans and fried potato. Coffee was tasty but did not prevent me to fall asleep and I woke up when landing at LHR. Transit at LHR T5 is just to follow purple signs. Very efficient security.

LOUNGES
So North or South Galleries? The former is closer so I opt for that. Quite occupied at this time approx 70-80% full. Apart for this, furniture nice, perhaps that why almost everyone was occupied  Wink, the two glass of wine I had was very tasty. Well kept even at this load. Good work! The later is where the Concord room (for First Class passengers) and Spa is located. Two floors up there were even more space and even some privacy in the inner corners. And the size of this place is really impressive.







BA 289 LHR-PHX
Boeing 747-400 52 Bus.
SDT 14:35
ADT 15:25
Club World
64A
329 seats taken of 329 = 100% load in all classes!

Big mistake here now that I did not note what gate I departed from but there was a short train journey to where at least 3 BA 747 were parked, all painted with the one world logo.






SDT for BA 289 was 14:35 but today there were several disabled people and ADT was 15:25. Once the disabled people were on board First and One World passengers were allowed on board. I was welcomed by a male FA and showed upstairs once I had shown my boarding card. Two female FA was greeting me upstairs. Coat was taken and I was seated. First thing I noticed was the very size and the great comfort of the seat. But also that the whole unit that the seat 64A was a part of was lose and felt kind a wobbly sideways, not such but noticeable. Drinks followed and I took a glass of Charles Heidsieck Brut Reserve Champagne. It was better than I expected and very tasty. Then I found my noise-canceling head-phones in one of the three storage compartments located between the seat and windows. Once on they work as promised and do reduce noise to a bearable level.























Take off was by the book and first thing after belt sign off was the delivery of the menu. Now I made some choices that I was soon to regret. I was looking for light healthy alternative and was pleased to find that in the menu. I opt for the “Well being in the air “alternatives; for Starters I opt for the Spinach and Feta Quiche with Balsamic glaze and for Main I opt for the Chilled main course salad of Salmon Ceviche, baby courgette, and new potatoes with lemon tarragon dressing. They were all cold and the salmon was rubbery and with little taste. I asked for Chardonnay and they had some although it was not listed in the wine menu with the fish. The wine was fine with surprisingly right temperature. However, it could not lift that fish dish. The cold Spinach and Feta quiche. I do not recommend it. The turn for the better came with the desert: here I took the cheese with the red port wine. And that was a combo I liked.










During diner two things from the AVOD entertained me. A Bond movie and the classic Jonny Cash Folsom Prison record from the essential selection.

The WC (T) was clean and kept OK during hole flight but the walls were painted white by hand(?!). Clearly visible paintbrush strokes all over. Why hand painted?

So now I was tired and pressed button for sleep mode. And this I like. I slept within 3 minutes and did so undisturbed for about 3-4 hours.








I woke up in a very dehydrated state and 4 glasses of water later I opened the shades almost as the same time the light came back on in the cabin. The captain went on the air announcing 5 min more before we were about to pass over Grand Canyon. Breakfast was coffee and a sandwich with cress and tuna with cucumber and red onion. A very fresh a tasty surprise.







Landing followed and there we were all 329 of us facing 4 officers at Immigration Control. And, man, did this take time. I was last out of the first and Club World passengers to be addressed to pass the red line and face the officer 51 min after arrival in that hall! What time it took to get us all through I do not know but be prepared to wait.
Now, looking at my watch, I had 33 min left until the US Airways flight 191 PHX-SAN. I was checked in but missing a boarding card. I was running back and forth for a while until I got assistance and got the card. I was booked in First and there was a fast track through security. Now here something very strange happened. I put my laptop in one of those trays and then it was gone!? Everything but the laptop came out. I told the security people this and 4 people rushed to the sight and started a search. At the time a senior security officer entered and announced with a voice of a marine sergeant to stop this line and all operations halt and also that here everything was filmed with multiple cameras. 8-10 people were there and suddenly one guy said that he had a tray with a laptop in that was not his. I do not want to comment further on this. Anyway I just had to get my stuff that and run for gate 23 I think it was. I ran like an Olympic 800 m race and soaked in sweet I had the gate in sight I just roared Ahhh the gate officer had the finger in the Gate closed button when she heard my call. I was in row 1F. Not much to say only I was sweating a great deal here. Landing in SAN on time.

END OF PART 1

RETURN SOON TO FOLLOW
 
ba319-131
Posts: 8318
Joined: Sat Jan 13, 2001 1:27 pm

RE: BA/US Airways ARN-LHR-PHX-SAN Inkl Club World

Sun Apr 19, 2009 8:42 pm

Nice report & pictures, thanks for sharing.

I'm on this flight to PHX later in the year, connecting on to LAS, good job we have a 2+ hour layover before our connection, sounds like we will need it!

Quoting Freeman300 (Thread starter):
The cold Spinach and Feta quiche. I do not recommend it

- Shame, sounds pretty nice.

Look forward to the return.

Regards

Mark
111 732 733 734 735 736 73G 738 739,7M8 BBJ 741 742 743 744 752 753 762 763 764 772 77L 773 77W L15 D10 D30 D40 AB3 AB6 312 313 318 319 320 20N 321 21N 332 333 342 343 345 346 359 351 388 CS1 CS3 I86 154 SSJ CRJ CR7 CR9 CRK 145 170 175 220
 
flyboy_se
Posts: 764
Joined: Sat Feb 05, 2000 5:31 am

RE: BA/US Airways ARN-LHR-PHX-SAN Inkl Club World

Sun Apr 19, 2009 11:14 pm

Nice trip report.
Thanks for uploading.
That before arrival meal service was terrible considering this was Club World.
The packaging made it very cheap.I expected more from BA.
I prefer to be crazy and happy rather than normal and bitter
 
B747forever
Posts: 13862
Joined: Mon May 21, 2007 9:50 pm

RE: BA/US Airways ARN-LHR-PHX-SAN Inkl Club World

Mon Apr 20, 2009 3:31 am

Nice TR

Like the pics.

Seems that you enjoyed your flights with BA.

Glad that you got your laptop back and that you made your connection at PHX.

Looking forward for the return flight!


Thank you for sharing

B747forever
Work Hard, Fly Right
 
Milesdependent
Posts: 629
Joined: Sat Sep 08, 2001 5:27 pm

RE: BA/US Airways ARN-LHR-PHX-SAN Inkl Club World

Tue Apr 21, 2009 4:42 am

Nice report. Hope you enjoyed the conference, and look forward to reading about the rest of your journey
 
zonks
Posts: 163
Joined: Mon Nov 24, 2003 5:24 pm

RE: BA/US Airways ARN-LHR-PHX-SAN Inkl Club World

Tue Apr 21, 2009 7:24 am

Good report and I like the tone of your writing.

Also as an Oregonian (or someone who's lived in Oregon for almost ten years now), I'm quite happy to see one of our wines available in Club World.
 
freeman300
Topic Author
Posts: 31
Joined: Thu Jul 24, 2008 6:18 pm

RE: BA/US Airways ARN-LHR-PHX-SAN Inkl Club World

Tue Apr 21, 2009 4:45 pm

To all who is waiting for the Return SAN-LAX-LHR-ARN it goes little slow but it comes soon.
 
LNv22
Posts: 116
Joined: Thu Mar 20, 2008 12:53 am

RE: BA/US Airways ARN-LHR-PHX-SAN Inkl Club World

Tue Apr 21, 2009 9:25 pm

Freeman300,

Nice reading, and good pictures.

Strange thing about the hand painted WC!

The noise cancellation headsets, are they from Bose?

Do you think the CW product is correctly priced BTW? (What you pay, what you get.. thing)


--

LNv22
We have clearance, Clarence. Roger, Roger. What's our vector, Victor?
 
brittrvl
Posts: 10
Joined: Sat Mar 28, 2009 12:11 am

RE: BA/US Airways ARN-LHR-PHX-SAN Inkl Club World

Wed Apr 22, 2009 12:28 am

For what you pay I would expect WAY better than this. I really feel CLUB is just becoming glorified economy when it comes to catering. The afternoon tea (remember BA tout that they serve this with "aplomb") was terribly presented. Look at the dirt in the baggage container for the hand bags....

This is "new" Club World and the seat is already stained. The toiletry bag looks cheap also.

I flew Club on one of the last flights MAN to JFK last year and ended up feeling disappointed. The crew made it but compared to what was bmi's product transatlantic, it came no where near. That was truely a pleasure to fly. Remember BA fly against SQ, CX, QR EK etc using this product...if the cost was the same which one would you fly?
Airlines flown: AA,AF,AS,AZ,BA,BD,CX,DL,MH,NW,SQ,TG,UA&VS
 
bralo20
Posts: 501
Joined: Sun May 25, 2008 9:05 pm

RE: BA/US Airways ARN-LHR-PHX-SAN Inkl Club World

Wed Apr 22, 2009 8:21 am

Thanks for the report! I will be flying with BA (BRU-LHR-IAH & back) later this year and will opt for Club World. It definately seems to be worth the money.
 
LNv22
Posts: 116
Joined: Thu Mar 20, 2008 12:53 am

RE: BA/US Airways ARN-LHR-PHX-SAN Inkl Club World

Wed Apr 22, 2009 8:47 am

The most disappointing things about BA premium products (CW / F), is the condition of the cabins. I have read a few TR's of BA F and J class in here complaining about the cabin clearly showing its signs of ware and tear..

What do you think?

I would really appreciate if the cleaning staff would do the overhead bins, and the bins between the seats and windows too...


Quoting Brittrvl (Reply 8):
Remember BA fly against SQ, CX, QR EK etc using this product...if the cost was the same which one would you fly?

That's an interesting question. As I like BA's WT product, I really want to try CW one day. But I hope it's worth it!
We have clearance, Clarence. Roger, Roger. What's our vector, Victor?
 
freeman300
Topic Author
Posts: 31
Joined: Thu Jul 24, 2008 6:18 pm

RE: BA/US Airways ARN-LHR-PHX-SAN Inkl Club World

Wed Apr 22, 2009 12:02 pm

Some comments here...Oregon wine, well, yes it was ok.

"noise cancellation headsets, are they from Bose?" - no idea - no name on it.

The cost for ARM-LHR-PHX-LAX-LHR-ARN was $2,841.61USD (including taxes) so I am fine with that.

Total rating is 6/10 but first part only I say 4/10. Small things like the lounge at LHR, paint on the WC and the "tea cermony"
 
CityofAthens
Posts: 93
Joined: Sun Jun 08, 2008 3:27 pm

RE: BA/US Airways ARN-LHR-PHX-SAN Inkl Club World

Wed Apr 22, 2009 2:47 pm

Glad to see some perspective on BA's premium cabins ... although I think they're better than some other competing products the overall product being sold is not really as valuable as BA would like the customer to think, and pay for .... peeling paint, peeling trim, dirt and scruffy cabin decor is unacceptably widespread on a lot of BA longhaul aircraft, the photos prove something I already know .... the food varies between good to mediocre to sloppy .... just not good enough for a premium carrier.

If these things were fixed, then we'd be talking ... thanks for the report!
 
LHR777
Posts: 645
Joined: Sat Nov 05, 2005 6:14 pm

RE: BA/US Airways ARN-LHR-PHX-SAN Inkl Club World

Wed Apr 22, 2009 4:46 pm

Nice report, thanks very much!

Quoting Brittrvl (Reply 8):
For what you pay I would expect WAY better than this. I really feel CLUB is just becoming glorified economy when it comes to catering. The afternoon tea (remember BA tout that they serve this with "aplomb") was terribly presented. Look at the dirt in the baggage container for the hand bags....

This is "new" Club World and the seat is already stained. The toiletry bag looks cheap also.

The thing with BA Club World is this - the focus is on the lounge and the seat. Not the catering. If you want a decent meal in J class across the atlantic, you fly someone else. it shouldn't be like that, but it seems to be the way BA positions the product.

Having said that, i've had some absolutely outstanding meals in BA in F, flying LHR-HKG, and in J flying LHR-NRT-LHR. Maybe it just depends on the route?

Who is online

Users browsing this forum: LBA1432 and 14 guests

Popular Searches On Airliners.net

Top Photos of Last:   24 Hours  •  48 Hours  •  7 Days  •  30 Days  •  180 Days  •  365 Days  •  All Time

Military Aircraft Every type from fighters to helicopters from air forces around the globe

Classic Airliners Props and jets from the good old days

Flight Decks Views from inside the cockpit

Aircraft Cabins Passenger cabin shots showing seat arrangements as well as cargo aircraft interior

Cargo Aircraft Pictures of great freighter aircraft

Government Aircraft Aircraft flying government officials

Helicopters Our large helicopter section. Both military and civil versions

Blimps / Airships Everything from the Goodyear blimp to the Zeppelin

Night Photos Beautiful shots taken while the sun is below the horizon

Accidents Accident, incident and crash related photos

Air to Air Photos taken by airborne photographers of airborne aircraft

Special Paint Schemes Aircraft painted in beautiful and original liveries

Airport Overviews Airport overviews from the air or ground

Tails and Winglets Tail and Winglet closeups with beautiful airline logos