Thai744
Topic Author
Posts: 285
Joined: Sun Jun 06, 2004 9:25 pm

SYD - PER (Qantas - 767) With Pics

Sun Apr 18, 2010 9:29 am

SYDNEY - PERTH
TUESDAY APRIL 13, 2010
QANTAS, BOEING 767-336 VH-ZXA.
DEPARTURE: 1650
ARRIVAL: 1945
100% LOAD
ON TIME


Last week I needed to go to Perth for a few day's business.

Upon checking both QF and DJ websites, QF came in cheapest by about $80.00 so it was a no-brainer to book this.
To be honest, I actually prefer to fly DJ, however on a 5-hour flight I would rather be on a 767 rather than a 737 for this length of time. I find flights of more than 2 hours in a 737 or A320 gets rather claustrophobic and uncomfortable.

Interestingly, I have noticed in the last 12 months or so that QF is quite often cheaper than DJ when booking reasonably close to date of departure. I guess DJ is quickly moving away from the LCC stable and leaving this market to Jetstar and Tiger.

The cynic in me is a little disappointed in the airline QF has become compared to the days of old. To be honest, they could rename "QANTAS" to "Jetstar Plus" and I wouldn't raise an eyebrow. They're not what I would call shoddy, but they're definitely not in SQ / EK or CX's league these days IMO.

Anyway, I checked in online the day before. A contact at QF had pre-seated me in a bulkhead seat, 23A, the first row in Y class on the aircraft. I only had cabin luggage for a 3 day trip, so I could make my way straight to the gate area upon arrival at the airport.

I was quite surprised to see the terminal practically deserted when I arrived. I know it was mid-afternoon, however it was school holiday time, and I thought it would be a lot busier than it was. I made my way through security with no waiting at all and then into the Qantas Club to wait the 90 minutes until my flight was scheduled to board.

http://images56.fotki.com/v1597/file14qN/a14a4/9/42209/8650399/001.jpg

http://images110.fotki.com/v566/fileeFLv/a14a4/9/42209/8650399/023.jpg

http://images18.fotki.com/v457/files1fO/a14a4/9/42209/8650399/003.jpg

To be honest, I was a little disappointed with the QF Club in the domestic terminal. Sure, it's big, but there are so many QF Club members now, it's always busy and packed. So much for it being "an oasis of calm before your flight!"
It really was nothing special, and to me represented just a huge departure lounge with a little bit of food and beverage available. It was definitely not calming, nor aesthetically pleasing to my eyes at any rate.

http://images19.fotki.com/v286/fileCGbY/a14a4/9/42209/8650399/005.jpg

The buffet selection was ok, but nothing spectacular, with cold-cuts of meat, a Caesar Salad, biscuits and cheese etc available. There was a post-mix machine to serve yourself soft drinks, a coffee machine, and a staffed bar if you wanted something of an alcoholic nature. I got a few snacks, and then sat down at one of the provided PC's to send a couple of emails and also send a fax I forgot to send in the office.

http://images53.fotki.com/v545/file2vEE/a14a4/9/42209/8650399/006.jpg

http://images29.fotki.com/v310/fileFJxE/a14a4/9/42209/8650399/007.jpg

http://images18.fotki.com/v458/fileHJiY/a14a4/9/42209/8650399/008.jpg

http://images12.fotki.com/v540/fileK989/a14a4/9/42209/8650399/009.jpg

http://images19.fotki.com/v276/filezJoA/a14a4/9/42209/8650399/013.jpg

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http://images51.fotki.com/v749/filegTau/a14a4/9/42209/8650399/015.jpg

One good feature, I think, is that there is a news/book store in the lounge itself with a decent selection of reading materials for purchase.

I looked at the departure screen and saw that my flight had moved gates, to gate 13, and I also noticed there was a direct flight about an hour after mine was scheduled to depart. Just out of interest more than anything, I went to the front desk and asked how full my flight was. I was told without any eye contact whatsoever that it was oversold by about 10 pax. Then I mentioned to the pompous and precious little man behind the counter that I wasn't in a hurry, and if it helped them out I would be willing to go on the later flight if Qantas provided some sort of compensation. Again without eye contact he just laughed at me and said: "Compensation? Hahaha.... We never compensate, we just offload. We only compensate if we downgrade." He then handed me back my boarding pass and I saw him shaking his head as I walked off. Cretin.

I then went and sat down to look at the ramp and got some photos of various QF aircraft as I sat there. (Sorry about the light and reflection). I plugged my headphones into my iPod and listened to ATC on the Live ATC app I downloaded. Great app! I didn't realise that Tiger's call-sign for ATC was "Go Kat"... why not just Tiger?

http://images21.fotki.com/v832/fileQizj/a14a4/9/42209/8650399/010.jpg

http://images56.fotki.com/v525/fileKQEn/a14a4/9/42209/8650399/011.jpg

I'm not sure how I heard it with my headphones on, but I somehow noticed I had been paged to go back to the desk. I went back and the same arrogant staff member was there who said:

"Sir, you said you were willing to help us out, so I am going to have to ask you to move seats. We have someone of Platinum Status wanting to have the bulkhead seat, and as he's the top level of frequent flyer then I'm afraid I have to move you."

What could I say to that? I'm not one to create a scene or kick up a stink. Maybe I should have. He handed me the new boarding pass and I saw that I had been moved from my nice cushy bulkhead to 32 E - in the middle of the centre row! Ok... now you're taking the p**s a bit, sunshine. I didn't rant and rave, but kept polite and pointed out that a centre seat wasn't really what I was after, and could I at least have a window seat.

He tapped away on his computer (reminding me of Carol Beer from "Little Britain" - "computer says no") and then made a show of tearing up the new boarding pass for 32 E in a rather theatrical manner and issuing a new one. In a patronising way he said: "There we go then. A nice window seat for you near the front." I didn't even say "thank you" (which is REALLY unlike me to be this way, but this guy was really getting on my nerves).

I decided to go to the bathroom before the flight, and again, the bathrooms in the QF Club were ok, but nothing much better than the ones in the terminal.

http://images21.fotki.com/v832/fileJXgJ/a14a4/9/42209/8650399/012.jpg

Then I made my way to the gate - it was now about 40 minutes prior to departure. I like the QF terminal - it's bright, airy and seems spacious. Of course, the gift shop sells model aircraft-type stuff, but nothing of a decent quality.

http://images51.fotki.com/v749/fileNnWQ/a14a4/9/42209/8650399/017.jpg

http://images17.fotki.com/v295/filecmDe/a14a4/9/42209/8650399/018.jpg

http://images17.fotki.com/v524/file701S/a14a4/9/42209/8650399/019.jpg

http://images110.fotki.com/v565/filegsYA/a14a4/9/42209/8650399/020.jpg

http://images53.fotki.com/v535/filecszK/a14a4/9/42209/8650399/025.jpg

On the way to gate 13, I noticed a sign pointing upstairs to the "Qantas Heritage Exhibition". I had heard of this and decided to go for a look. Let me just say: I'm *SO GLAD* I went in! What an exhibition! I only wish I had more time! There are wonderful pictures detailing QF's history. parts of aircraft and engines, model aircraft, previous staff uniforms, a timeline and some wonderful memorabilia. I have included quite a few photos below for you as I think many of you may be interested in this sort of stuff.

http://images19.fotki.com/v285/fileECeH/a14a4/9/42209/8650399/026.jpg

http://images56.fotki.com/v547/fileGQAM/a14a4/9/42209/8650399/027.jpg

http://images56.fotki.com/v542/filetbMh/a14a4/9/42209/8650399/028.jpg

(A lot more food on the trays in the old days compared to now, I noticed!!)
http://images12.fotki.com/v197/fileSrZw/a14a4/9/42209/8650399/029.jpg

http://images18.fotki.com/v458/fileS8Q4/a14a4/9/42209/8650399/33.jpg

http://images17.fotki.com/v530/fileybxP/a14a4/9/42209/8650399/033.jpg

http://images18.fotki.com/v457/filepIrg/a14a4/9/42209/8650399/035.jpg

http://images18.fotki.com/v457/fileFGad/a14a4/9/42209/8650399/036.jpg

http://images53.fotki.com/v536/fileCTeF/a14a4/9/42209/8650399/037.jpg

http://images19.fotki.com/v276/fileNglS/a14a4/9/42209/8650399/039.jpg

http://images18.fotki.com/v457/filecBl1/a14a4/9/42209/8650399/040.jpg

http://images20.fotki.com/v533/file9w7V/a14a4/9/42209/8650399/041.jpg

Not wanting to be late, I went back downstairs to gate 13 and saw VH-ZXA waiting to take me to Perth. Delivered to QF in August of 2000, this is an ex-BA aircraft, G-BWNE. A real workhorse. I was surprised that this aircraft wasn't named "City of .... " as other QF aircraft are. Looking at the picture database on the a.net website, it seems that these ex-BA aircraft were never given a name. A shame really, as I think it ads some personality to an aircraft when it has a name.

http://images19.fotki.com/v285/file7xe9/a14a4/9/42209/8650399/043.jpg

http://images56.fotki.com/v547/fileuIlu/a14a4/9/42209/8650399/044.jpg

I made my way on to the aircraft and saw that it was actually in pretty reasonable condition. I think it had a recent-ish refit, as it had the nice grey seat covers as opposed to the old blue ones I had on my return trip on VH-OGB (which looked in VERY ordinary condition it has to be said, and very dirty and threadbare).

So... it turns out that my "nice window seat" was actually that window seat on the "7-6" that is right next to the wall with no window whatsoever. Grrrr.... I'm starting to think that Mr Precious in the QF Club was decidedly trying to be a turd and have some fun and games.

As I was one of the first on the aircraft, there was still no one sitting next to me. I saw the "Chief Sandwich Maker" (Real Name: CSM - Cabin Service Manager) walking down the aisle and stopped him. I was very polite and stressed that I knew it was in no way his fault, but I'd had my seat moved twice already, and if there was a spare window seat on the aircraft after boarding could he please let me know. To his credit, he was very nice, polite and understanding and said he'd see what he could do. In 10 minutes or so, he came back and said: "There's a spare seat up there in 23A if you'd like to take that, Sir." WTF?? This was my original seat right at the bulkhead! Oh well, I thanked him sincerely, grabbed my bag out of the overhead and moved up to where I thought I was going to be when I had checked in online yesterday!

http://images19.fotki.com/v275/file0aYa/a14a4/9/42209/8650399/045.jpg

http://images56.fotki.com/v526/fileM8Si/a14a4/9/42209/8650399/047.jpg

I took some snaps out the (rather grubby) window as we made our way to the holding point for runway 16R.
I really like the Aeropelican colour-scheme by the way - it looks good and kind of reminds me of United's in a way.

We waited for a landing aircraft, and then the Pelican took off and after that it was our turn. I thought we would have made a right turn after taking off, however we turned left, flew out over the sea for a while to the east, then turned around and headed to Perth.

http://images17.fotki.com/v295/filen2l7/a14a4/9/42209/8650399/049.jpg

http://images56.fotki.com/v1598/fileIjcR/a14a4/9/42209/8650399/050.jpg

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http://images110.fotki.com/v560/fileqpzF/a14a4/9/42209/8650399/053.jpg

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http://images19.fotki.com/v275/filedjT3/a14a4/9/42209/8650399/061.jpg

Being a 767 there was no AVOD of course, and I had the screen right in front of me, being at the bulkhead. The movie shown was "It's Complicated" (A chick-flick if ever I've seen one!) I watched it, however the picture was far too "red" in colour, so there was obviously something wrong with the screen or it was maybe just getting old.

I flicked through the in-flight magazine, but there wasn't a lot that interested me there.

http://images12.fotki.com/v540/fileTaHa/a14a4/9/42209/8650399/063.jpg

About 30 minutes after take-off, the cabin crew came around with dinner. They didn't have the cart with them but brought the trays out by hand. The flight attendant said to myself and my seat-mate: "We have spaghetti and meatballs or chicken curry." My seat-mate instantly said: "I'll have the chicken". Without asking me, the flight attendant put the spaghetti and meatballs in front of me. I didn't really mind, but at least if they had the cart we could have both had the same meal. I guess I could have had the chicken if I'd have asked, but as I said, it really didn't worry me as I wasn't that hungry anyway. And yes, it was as nasty as it looked in the pic - dry and bland.

http://images19.fotki.com/v285/filedu1U/a14a4/9/42209/8650399/064.jpg

http://images19.fotki.com/v285/fileoDOu/a14a4/9/42209/8650399/065.jpg

They left the trays in front of us for a long time (almost an hour) and then finally came and took them away - again without the cart, just carrying them to the galley. About ten minutes after this they came around with ice creams, and then we didn't see the crew for the rest of the flight until they came through to do their pre-landing checks.

To be honest, they were ok. They did their job (as much as they had to do anyway), but there was no real genuine warmth, caring or personality in their actions and service. I have never really understood why people would want to work in a role that deals expressly with "people interaction" if they are not *genuinely* and passionately interested in making someone's day better and leaving them with a positive impression of yourself and the company you represent.

The rest of the flight passed uneventfully. I finished watching the movie and then watched a couple of things on my iPod and then we started out decent into Perth.

http://images18.fotki.com/v458/file60to/a14a4/9/42209/8650399/067.jpg

It was POURING cats and dogs with strong wind gusts when we landed in Perth and the approach was kind of exciting with lots of dips and bumps! Landing was very smooth however - you would have thought we were on a dry runway - so kudos to the flight crew for a great landing in challenging conditions.

We taxied to the gate and pulled up 2 minutes behind the scheduled time of arrival.

I made my way off the place, and not having to wait for luggage, headed straight for the cab rank and to the hotel.

(Just for the record, Perth is VERY under-supplied and over-priced for accommodation. I stayed at The Mercure, which was ok and in a good location, and about $170 per night including breakfast. I've included some pics just for your reference).

http://images53.fotki.com/v536/fileA4sx/a14a4/9/42209/8650399/069.jpg

http://images19.fotki.com/v286/file4oSY/a14a4/9/42209/8650399/070.jpg

http://images110.fotki.com/v569/fileZhMF/a14a4/9/42209/8650399/072.jpg

http://images50.fotki.com/v395/fileHWWd/a14a4/9/42209/8650399/073.jpg

Finally, I wanted to write this report to provide a comparison travelling cross-country with a 767 one-way and then an A330 in the return direction, however, when I got to the airport in Perth for my return flight, the aircraft had been changed to a 767 unfortunately. As I took the pictures for the flight to Perth already I still decided to do a trip report on this sector.

In summing up, Qantas is ok. They're certainly not the airline they were in years gone by. If some of the QF staff had the cheery attitude and disposition that most DJ staff seem to have, and when they finally upgrade ALL of their fleet to a modern standard, I think it would go a long way to making the experience a much nicer one for all travellers.

Thanks for taking the time to read this report. I appreciate it.
Thai744.

Some of my other trip reports:

SYD TO CHC: SYD - CHC On EK With An Upgrade (Pics) (by Thai744 Jan 4 2010 in Trip Reports)
DOMESTIC WITHIN CHINA: China Eastern And Shanghai Airlines (by Thai744 Jan 8 2010 in Trip Reports)
SYD TO SGN: Vietnam Airlines - Sydney To Saigon 7 Jun (by Thai744 Jun 27 2009 in Trip Reports)
HKG TO PEK: HKG To PEK On CX A330 (With Pics) (by Thai744 Nov 20 2008 in Trip Reports)
HKG TO PVG: HKG To PVG On Dragon Air (With Maglev Train) (by Thai744 Dec 7 2007 in Trip Reports)
SYD TO BKK: SYD - BKK - SYD With BA (Y And J) (by Thai744 Nov 3 2007 in Trip Reports)
BKK TO SYD: Bangkok - Singapore - Sydney With SQ In Y (by Thai744 Sep 5 2007 in Trip Reports)
BKK TO SGN: Bangkok - Saigon On Air France A340 (by Thai744 Sep 5 2007 in Trip Reports)
HAN TO SGN: Hanoi - Danang - Saigon With VN (by Thai744 Sep 5 2007 in Trip Reports)
BKK TO REP: Trip Report BKK-REP (Incl. Photos) (by Thai744 Oct 29 2006 in Trip Reports)
 
CXB77L
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RE: SYD - PER (Qantas - 767) With Pics

Sun Apr 18, 2010 11:19 am

Hi there, thanks for the trip report.

You mentioned right at the start of your trip report that QF Domestic just isn't what it used to be ... having read your trip report, and compared with my experiences on my many QF Domestic flights in the mid 90s to early 00s - I have to agree.

Quoting Thai744 (Thread starter):
I was told without any eye contact whatsoever that it was oversold by about 10 pax.
...
Again without eye contact he just laughed at me and said: "Compensation? Hahaha.... We never compensate, we just offload. We only compensate if we downgrade." He then handed me back my boarding pass and I saw him shaking his head as I walked off.
...
Without asking me, the flight attendant put the spaghetti and meatballs in front of me.

Unbelievable. These three things stand out as being particularly poor. I'm curious, was your return flight any better, in terms of crew performance? I'd like to know whether this was a one-off bad day for the crew, or whether this has become a trend.

[Edited 2010-04-18 04:20:47]
Boeing 777 fanboy
 
Thai744
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RE: SYD - PER (Qantas - 767) With Pics

Sun Apr 18, 2010 11:36 am

Quoting CXB77L (Reply 1):
Unbelievable. These three things stand out as being particularly poor. I'm curious, was your return flight any better, in terms of crew performance? I'd like to know whether this was a one-off bad day for the crew, or whether this has become a trend.

Well, you can only go on personal experience, and in my opinion, I just think from talking to a couple of people I know that work at QF that morale is quite low, which stems from upper management and decisions made by them regarding cost-cutting etc. However, this is not the passenger's fault and shouldn't be taken out on them.
Despite this, I'm also part of the school that thinks: "If you don't like it, then leave!"

As I said, I don't know why people want to work in a challenging public environment if they're not someone who can cope with people "in your face" the whole day.

I remember witnessing a discussion at a BBQ once where a QF Flight Attendant was talking about the job and was saying something along the lines of: "Well, if you had to work in a job where people demanded you be at their beck-and-call whenever they want you to be, were rude at you, were ignorant and drove you crazy then you'd probably get short with them at times too!" I just remember thinking: "You're in the wrong job, lady! Go be an insurance underwriter or something."

In the recent past when I've flown international with QF their crew tends to be better performing on average than the domestic crew. Again, just my opinion and every flight's different.

As for the trip PER - SYD, the crew was ok. They weren't rude or short per se, however they really only did the minimum and didn't seem to go out of their way for anyone that I noticed.
This is what strikes me with QF crews - there just doesn't seem to be any genuine "warmth" from the vast majority of them. No one seems to be really enjoying what they are doing and shows any passion for the job.

I have seen this passion and warmth shown on MH in particular many times, and to a lesser degree CX and EK. I know the SQ girls have been known to be "robotic" at times, but at least their "act" of being genuinely hospitable and concerned is a good one.

I feel sorry for the QF cabin crew who do love what they do and provide outstanding customer service, because the more negative ones are the ones who tend to leave a more lasting impression, unfortunately.

Thai744.

[Edited 2010-04-18 04:39:52]
 
a1ring23
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RE: SYD - PER (Qantas - 767) With Pics

Sun Apr 18, 2010 12:27 pm

Hi Thai744, great TR, enjoyed the read.

Quoting Thai744 (Thread starter):
Upon checking both QF and DJ websites, QF came in cheapest by about $80.00 so it was a no-brainer to book this. To be honest, I actually prefer to fly DJ, however on a 5-hour flight I would rather be on a 767 rather than a 737 for this length of time. I find flights of more than 2 hours in a 737 or A320 gets rather claustrophobic and uncomfortable.

Totally agree 100%, always prefer a widebody if possible..

Quoting Thai744 (Thread starter):
"Compensation? Hahaha.... We never compensate, we just offload. We only compensate if we downgrade." He then handed me back my boarding pass and I saw him shaking his head as I walked off. Cretin.

Ouch. Credit to you that you kept your nerve, some people....

Quoting Thai744 (Thread starter):
I plugged my headphones into my iPod and listened to ATC on the Live ATC app I downloaded. Great app! I didn't realise that Tiger's call-sign for ATC was "Go Kat"... why not just Tiger?

Do you mean your iPhone or do you have an iPod touch?   Great app too!

Good thing you spared us of some of the cabin shots of QFs weary 767s, the new A330s and 787s can't come soon enough...

Looking forward to your next report,

Cheers,
Pete
Where's the accelerometer on this thing?
 
Singapore 777
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RE: SYD - PER (Qantas - 767) With Pics

Sun Apr 18, 2010 12:34 pm

Quoting Thai744 (Reply 2):
... the QF cabin crew who do love what they do and provide outstanding customer service, because the more negative ones are the ones who tend to leave a more lasting impression, unfortunately ...

Thank you for a very nice read Thai744!

And... this is exactly why the past two times when I've encountered really excellent service from QF crews, I made it a point to write a snail mail to the management, even though it may be slightly over the top and even though when the reply came back, they got my name and gender wrong (truth be told, I am happy to have received any acknowledgement to begin with). The well-performing ones really deserve to be rewarded and what better way to get them the recognition they deserve than to write a nice note for them.

You're right in saying that they do their job and are generally nice. It's just that you don't feel the warmth and caring from some of them... although having said that, I sometimes wonder myself whether is it just us that are a bit more sensitive and that feelings of warmth and caring are subjective. I just went on a PER-MEL flight in business on the sole old-fashioned domestic A330-200 with half-broken seats and just a *very* ordinary crew and I thought it was one of those "they did their jobs and nothing more" flights. The only problem was, when I boarded the connecting MEL-SYD sector in one of their new domestic A330-200 flying in economy, the crew in contrast were so much more cheery and chirpy.

Having said that though, I've experienced much the same on SQ where heading off to the galley (when the cabin lights are off) and asking for a glass of water makes me feel like I've asked for too much... so I guess it IS subjective. And I guess the airline industry just isn't very fun to work in, unfortunately, for us the travelling public.

In any case, I am guessing in a full cabin of 250-odd passengers, it is difficult to ensure everyone is perfectly taken care of so we'll just have to make do... sigh...

[Edited 2010-04-18 05:40:57]
 
akhmad
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RE: SYD - PER (Qantas - 767) With Pics

Sun Apr 18, 2010 9:21 pm

Hi Lachlan,

Great insight review of QF domestic! I especially like your covering about Qantas Heritage Exhibition. You can easily notice what passengers might have expected in the old days. Just look at the meal trays with that cutlery, just as big as the tray table. And how about the male cabin attendant who showed the wine label to one passenger prior serving it? I am pretty sure that it must have been a potrait of Y cabin regarding the seat abreast. Anyway impressive!

Thanks for sharing it.

Cheers,
Suryo
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Ryan h
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RE: SYD - PER (Qantas - 767) With Pics

Mon Apr 19, 2010 12:10 am

Hope Mr Turd realizes that people like him don't belong in a position dealing with people and his attitude gives Qantas a bad image.

Anyway interesting report.
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mirrodie
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RE: SYD - PER (Qantas - 767) With Pics

Mon Apr 19, 2010 2:03 am

Nice red, Thai744. Having done this run several years ago, I'm sad to see it downgraded to a 767 from a 747 back in the day.

And Thanks for sharing those photos of the Heritage Museum. Unfortunately, it was closed by the time we were in the airport and it certainly looks inviting!

SAd to hear about QANTAS morale issues though. I did feel they were on a much better standing than all of the american carriers I have flown. Hopefully they can turn things around, as they used to be amongst the best in the field.
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RE: SYD - PER (Qantas - 767) With Pics

Mon Apr 19, 2010 5:53 am

Quoting Thai744 (Thread starter):
I didn't realise that Tiger's call-sign for ATC was "Go Kat"... why not just Tiger?

Just to add more "pizzaz", perhaps? hahahaa... It you think go-kat is tacky, they used to be called "stripes" over ATC.

Sigh, it is rather sickening to have front line service staff behaving like this from the ground to airborne. I wonder what would happen if you said "No no no... I want the chicken too..."?
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Thai744
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RE: SYD - PER (Qantas - 767) With Pics

Mon Apr 19, 2010 6:10 am

Quoting ryanair!!! (Reply 8):
I wonder what would happen if you said "No no no... I want the chicken too..."?

I probably would have got a look that could strip paint off walls!
 
Thai744
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RE: SYD - PER (Qantas - 767) With Pics

Mon Apr 19, 2010 6:12 am

Quoting mirrodie (Reply 7):
Having done this run several years ago, I'm sad to see it downgraded to a 767 from a 747 back in the day.

Yes, me too. As I said in my report, I was really disappointed as the flight home was supposed to be an A330 until it was replaced by the 767 a couple of days prior to travel.
 
ba319-131
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RE: SYD - PER (Qantas - 767) With Pics

Mon Apr 19, 2010 8:57 pm

Hi Thai744,

Nice report and pictures, did enjoy reading this this evening.

Quoting Thai744 (Thread starter):
Upon checking both QF and DJ websites, QF came in cheapest by about $80.00 so it was a no-brainer to book this.

- Amazing, just shows these LCC type carriers are not always the chepest & as with you, I'd rather have a 767 over a 737 on this distance.

Quoting Thai744 (Thread starter):
The cynic in me is a little disappointed in the airline QF has become compared to the days of old. To be honest, they could rename "QANTAS" to "Jetstar Plus" and I wouldn't raise an eyebrow. They're not what I would call shoddy, but they're definitely not in SQ / EK or CX's league these days IMO.

- Agreed, QF are no SQ but I'd call them a solid carrier, you know what you are getting.

Quoting Thai744 (Thread starter):
The buffet selection was ok, but nothing spectacular, with cold-cuts of meat, a Caesar Salad, biscuits and cheese etc available. There was a post-mix machine to serve yourself soft drinks, a coffee machine, and a staffed bar if you wanted something of an alcoholic nature.

- Sounds reasonable for a domestic lounge, you should see the rubbish BMI serve up.

Quoting Thai744 (Thread starter):
he just laughed at me and said: "Compensation? Hahaha.... We never compensate, we just offload. We only compensate if we downgrade." He then handed me back my boarding pass and I saw him shaking his head as I walked off. Cretin.

- That's quite amusing, guy sounds like a complete pratt!

Quoting Thai744 (Thread starter):
"Sir, you said you were willing to help us out, so I am going to have to ask you to move seats. We have someone of Platinum Status wanting to have the bulkhead seat, and as he's the top level of frequent flyer then I'm afraid I have to move you."

What could I say to that? I'm not one to create a scene or kick up a stink. Maybe I should have. He handed me the new boarding pass and I saw that I had been moved from my nice cushy bulkhead to 32 E - in the middle of the centre row! Ok... now you're taking the p**s a bit, sunshine. I didn't rant and rave, but kept polite and pointed out that a centre seat wasn't really what I was after, and could I at least have a window seat.

He tapped away on his computer (reminding me of Carol Beer from "Little Britain" - "computer says no") and then made a show of tearing up the new boarding pass for 32 E in a rather theatrical manner and issuing a new one. In a patronising way he said: "There we go then. A nice window seat for you near the front." I didn't even say "thank you" (which is REALLY unlike me to be this way, but this guy was really getting on my nerves).

- Bugger, what an arse, think he's got it in for you mate.

Quoting Thai744 (Thread starter):
On the way to gate 13, I noticed a sign pointing upstairs to the "Qantas Heritage Exhibition". I had heard of this and decided to go for a look. Let me just say: I'm *SO GLAD* I went in! What an exhibition! I only wish I had more time! There are wonderful pictures detailing QF's history. parts of aircraft and engines, model aircraft, previous staff uniforms, a timeline and some wonderful memorabilia.

- Looks great, wish I'd known about it when there a few years back, oh well, next time!

Quoting Thai744 (Thread starter):
As I was one of the first on the aircraft, there was still no one sitting next to me. I saw the "Chief Sandwich Maker" (Real Name: CSM - Cabin Service Manager) walking down the aisle and stopped him. I was very polite and stressed that I knew it was in no way his fault, but I'd had my seat moved twice already, and if there was a spare window seat on the aircraft after boarding could he please let me know. To his credit, he was very nice, polite and understanding and said he'd see what he could do. In 10 minutes or so, he came back and said: "There's a spare seat up there in 23A if you'd like to take that, Sir." WTF?? This was my original seat right at the bulkhead! Oh well, I thanked him sincerely, grabbed my bag out of the overhead and moved up to where I thought I was going to be when I had checked in online yesterday!

- Amazing, don't know what to say!

Good stuff, keep em coming.

Cheers

Mark
111 732 733 734 735 736 73G 738 739,7M8 BBJ 741 742 743 744 752 753 762 763 764 772 77L 773 77W L15 D10 D30 D40 AB3 AB6 312 313 318 319 320 20N 321 21N 332 333 342 343 345 346 359 351 388 CS1 CS3 I86 154 SSJ CRJ CR7 CR9 CRK 145 170 175 220
 
pblaketas
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RE: SYD - PER (Qantas - 767) With Pics

Sun Apr 25, 2010 4:40 am

Got to agree about the food and beverages in the QF Club Domestic at the moment. Very average.

Was in the QF Club in Melbourne on Good Friday - no barrista because it was a public holiday, and noting except ham and couscous salad with red onion (ugh) to eat. Rice crackers...ugh.

Ended up going down the food court and got a delicious chicken, pecorino and pesto pannini and a hot chocolate.
 
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NZ107
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RE: SYD - PER (Qantas - 767) With Pics

Sun Apr 25, 2010 5:55 am

Hi Thai744,

Nice report, good detail and also good pics.

Quoting Thai744 (Thread starter):
The cynic in me is a little disappointed in the airline QF has become compared to the days of old. To be honest, they could rename "QANTAS" to "Jetstar Plus" and I wouldn't raise an eyebrow.

Nothing is the same anymore. None of those lavish meal offerings in Economy. I still think that QF does well to provide Cityflyer breakfasts, lunches and dinners with some substance for short hops (like MEL-SYD) as many airlines such as NZ have done away with these altogether. From my adventures at the end of last year, I noticed a big difference between QF and JQ in just about every respect.

Quoting Thai744 (Thread starter):
It was definitely not calming, nor aesthetically pleasing to my eyes at any rate.

It must surely be better than being in the terminal. How does it compare to other QF lounges in Australia? I wouldn't expect something like ADL to be as crowded as SYD.

Quoting Thai744 (Thread starter):
On the way to gate 13, I noticed a sign pointing upstairs to the "Qantas Heritage Exhibition". I had heard of this and decided to go for a look. Let me just say: I'm *SO GLAD* I went in! What an exhibition! I only wish I had more time! There are wonderful pictures detailing QF's history. parts of aircraft and engines, model aircraft, previous staff uniforms, a timeline and some wonderful memorabilia. I have included quite a few photos below for you as I think many of you may be interested in this sort of stuff.

I saw this too but didn't have enough time to have a look! Thanks for the tour.. I saw the display behind the check in counters and it certainly looked like an interesting display.

Quoting Thai744 (Thread starter):
"There's a spare seat up there in 23A if you'd like to take that, Sir." WTF?? This was my original seat right at the bulkhead! Oh well, I thanked him sincerely, grabbed my bag out of the overhead and moved up to where I thought I was going to be when I had checked in online yesterday!

I can't believe that guy had nothing better to do in his time than to waste everyone's time. Good to know you got the seat that you took originally.

Quoting Thai744 (Thread starter):
Without asking me, the flight attendant put the spaghetti and meatballs in front of me. I didn't really mind, but at least if they had the cart we could have both had the same meal. I guess I could have had the chicken if I'd have asked, but as I said, it really didn't worry me as I wasn't that hungry anyway. And yes, it was as nasty as it looked in the pic - dry and bland.

I was given no choice to begin with so it didn't bother me as much. Check out my meal (same as yours) below from November:

http://lh6.ggpht.com/_cYYIjMZbEQA/S3AJgMnV1vI/AAAAAAAADw8/rjYDAodxuqE/s800/IMG_6502edit.jpg

Mine seems to be a bit more full than yours! Mine was quite nice - could be the Melbourne caterers   But as you said you weren't that hungry to begin with, it probably made a difference because I was quite hungry. Mine wasn't bland or dry.


Thanks again, it was interesting to see another QF domestic review.

Regards,
Nicholas
It's all about the destination AND the journey.
 
v jet
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RE: SYD - PER (Qantas - 767) With Pics

Sun Apr 25, 2010 7:52 am

Not to excuse the behaviour you encountered in any way but it started to go off the rails when your "contact" did the wrong thing by pre seating you in 23A.
 
9V-SVA
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RE: SYD - PER (Qantas - 767) With Pics

Sun Apr 25, 2010 12:23 pm

The meal looks exactly like what I got for lunch when I flew PER-SYD in December 2008.
9V-SVA | B772ER
 
aaexp
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RE: SYD - PER (Qantas - 767) With Pics

Sun Apr 25, 2010 12:29 pm

Thanks for a good trip report with good pics.
There is never any excuse for bad service.
What you experienced was not correct, and QF should have clearly recognized that in their response to you. I hope you were able to identify the cretin from the service desk at the QF Club, so that this goes in his personnel file. Someone from HR at QF needs to have a serious conversation with that guy and give him some re-training.
 
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OA260
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RE: SYD - PER (Qantas - 767) With Pics

Mon Apr 26, 2010 10:12 am

Nice report and pics love the pics of the old days exibition.

OA260
 
Singapore 777
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RE: SYD - PER (Qantas - 767) With Pics

Tue Apr 27, 2010 7:35 am

Quoting AAEXP (Reply 16):
Someone from HR at QF needs to have a serious conversation with that guy and give him some re-training.

I doubt re-training would do him any good... he just has a big-time attitude problem that needs to be fixed by himself first, before he unleashes it on anybody else. It is a great pity because many of the QF staff do try their best to make the experience as smooth as possible, only to have it spoilt by the few bad eggs.
 
cpd
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RE: SYD - PER (Qantas - 767) With Pics

Fri Apr 30, 2010 3:31 am

Quoting Thai744 (Thread starter):

To be honest, I was a little disappointed with the QF Club in the domestic terminal. Sure, it's big, but there are so many QF Club members now, it's always busy and packed.

It is pretty crowded, but it's better than nothing.

Quoting CXB77L (Reply 1):
Unbelievable. These three things stand out as being particularly poor. I'm curious, was your return flight any better, in terms of crew performance? I'd like to know whether this was a one-off bad day for the crew, or whether this has become a trend.

I haven't experienced that. I've had very good QF staff. The last flight I did, the staff were superb - absolutely superb. All the others I've done as well have been like that.

Quoting NZ107 (Reply 13):
I still think that QF does well to provide Cityflyer breakfasts, lunches and dinners with some substance for short hops (like MEL-SYD) as many airlines such as NZ have done away with these altogether. From my adventures at the end of last year, I noticed a big difference between QF and JQ in just about every respect.

Even on short flights in CitiFlyer I've had pretty decent meals. It's a nice distinction. It's still not Air France food, but it's not bad when all the rest want to charge for tiny portions, or huge amounts for drink cans (especially when sometimes the rivals also cost more too).

Quoting Thai744 (Thread starter):
I'm not sure how I heard it with my headphones on, but I somehow noticed I had been paged to go back to the desk. I went back and the same arrogant staff member was there who said:

"Sir, you said you were willing to help us out, so I am going to have to ask you to move seats. We have someone of Platinum Status wanting to have the bulkhead seat, and as he's the top level of frequent flyer then I'm afraid I have to move you."

What could I say to that? I'm not one to create a scene or kick up a stink. Maybe I should have. He handed me the new boarding pass and I saw that I had been moved from my nice cushy bulkhead to 32 E - in the middle of the centre row! Ok... now you're taking the p**s a bit, sunshine. I didn't rant and rave, but kept polite and pointed out that a centre seat wasn't really what I was after, and could I at least have a window seat.

That's quite rude, and I would have complained.

Quoting Singapore 777 (Reply 4):
The well-performing ones really deserve to be rewarded and what better way to get them the recognition they deserve than to write a nice note for them.

I do that as well. The ones who really do a top job deserve to be rewarded, and I always thank them for it (and make a note to QF as well). And they do have some really great staff. The bad ones seem to be not too common.

[Edited 2010-04-29 20:53:31]
 
Ditzyboy
Posts: 298
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RE: SYD - PER (Qantas - 767) With Pics

Sat May 01, 2010 11:34 pm

Quoting Thai744 (Thread starter):
The cynic in me is a little disappointed in the airline QF has become compared to the days of old. To be honest, they could rename "QANTAS" to "Jetstar Plus" and I wouldn't raise an eyebrow. They're not what I would call shoddy, but they're definitely not in SQ / EK or CX's league these days IMO.

I believe you answer your own concern;

Quoting Thai744 (Thread starter):
Interestingly, I have noticed in the last 12 months or so that QF is quite often cheaper than DJ when booking reasonably close to date of departure.
Quoting Thai744 (Thread starter):
They left the trays in front of us for a long time (almost an hour) and then finally came and took them away - again without the cart, just carrying them to the galley.

Given you were in the first row of economy, what do you think the crew were doing in the hour that your tray sat in front of you? Perhaps tending to the needs of the other 200 customers? An hour is actually a reasonable time on any airline in economy.

The reason you were served a meal by hand is crew will use the 14 'overflow' meals in the crew meal cart to serve the small section you were seated in - which, incidentally, has 14 seats. You should have been offered a choice of meal and it could have easily been provided from the galley two rows behind you. Having you meal ran from the galley is not the reason you weren't offered a choice and it is odd the flight attendant did not offer you both dishes.
 
PlaneHunter
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RE: SYD - PER (Qantas - 767) With Pics

Tue May 11, 2010 5:33 pm

Hi Lachlan,

I had somehow missed that report, but late is better than never!   Nice work, good pictures!

Quoting Thai744 (Thread starter):
On the way to gate 13, I noticed a sign pointing upstairs to the "Qantas Heritage Exhibition". I had heard of this and decided to go for a look. Let me just say: I'm *SO GLAD* I went in! What an exhibition!

It's a great place indeed. I went there twice during my last visit to Australia.

Quoting Thai744 (Thread starter):
And yes, it was as nasty as it looked in the pic - dry and bland.

That looks really bad...


PH
Nothing's worse than flying the same reg twice!

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