The777Man
Topic Author
Posts: 6085
Joined: Sun Jul 04, 1999 4:54 am

Garuda Indonesia 77W CGK-NRT In Y

Tue Sep 17, 2013 8:51 pm

B A C K G R O U N D

Garuda Indonesia first ordered six Boeing 777-200/ER on 25 June 1996 and then kept delaying delivery every few years. A few years ago they converted the order to 777-300/ER and ordered four more. Finally on 24 June this year, Garuda took delivery of their first Boeing 777.

Garuda Indonesia has also changed a lot in the last few years and has started up a route to Europe after a long absence there. A lot of positive news also about their inflight service in the last few years as well.

Finally, it’s time to fly on a Garuda Indonesia 777!

T H E F L I G H T

Date : 11 September 2013
Route : Jakarta CGK – Tokyo NRT
Distance : 3620 miles
Flight : GA 884
Flight Time : 7:04h
Dep. Time : 23:20
Aircraft : Boeing 777-3U3/ER
Registration : PK-GIA
Dep. Gate : E5
Seat : 51K
Inflight Entertainment : Moving map, Videogames, Telephone, WiFi, Movies, Music, Live TV


228th flight on a Boeing 777; 19th flight on a -300/ER
Flown on 128 Boeing 777 aircraft (frames)


I booked this flight on Garuda’s website in May very soon after the flights were scheduled as 777s. I wasn’t able to reserve a seat but was able to look at the reservation thru the GA website. I called their call center in the US and was told to call back. I did do that about two weeks before departure and was told it was still not possible to assign seats on the flight. I was getting concerned now since I really didn’t want to get stuck in a middle seat, especially on a paid ticket. I was able to send a message thru their website and got a reply with 24 h where it said that I wasn’t eligible for an advanced seat assignment due to my booking class. I wish reservations would have told me that two months beforehand……

I arrived on a KLM 777 from Kuala Lumpur about 6h before departure and went directly to the transfer counter for Garuda which was conveniently located on the way to the transit area.

There was no line so I got assistance right away. Almost immediately, there was a problem; they needed the manifest from the KLM flight in order to check me in. That sounded very odd to me but okay. So we waited for KL to give the manifest to GA. They also told me I needed a visa for Japan which is not correct. Long story short, it was my worst check in experience EVER in over 30 years of flying. Eventually they asked if I had a onward ticket and then I was cleared. I took ONE hour before I finally had my boarding pass. VERY, very poorly handled by Garuda’s ground staff. They didn’t communicate well, they didn’t speak English well enough and everything was no for five minutes before a maybe was mentioned.

I was escorted out of the arrivals level and up to departure level where I directly went to a Starbucks to charge my phone. I stayed there for about an hour before I tried to do some spotting but it was dark and the lay out is not great for it anyway. I eventually found an empty gate where I was able to some spotting, mainly due to Flightradar24.

Boarding started about 35 minutes before departure and I was one of the first to board. This is very important to me when I do trip reports so that I can pictures of the cabin before it gets too full.

http://i81.photobucket.com/albums/j214/The777Man/GA%2077W/IMG_0836.jpg

I was greeted by smiling flight attendants and went to my seat. We boarded thru door 1 so I passed thru the First and Business class cabins which booth looked really nice. I think the business class cabin looked similar in lay out to Etihad’s new J cabin. It turns out I was in the second to last row and the last row where it was still 3-3-3.

http://i81.photobucket.com/albums/j214/The777Man/GA%2077W/IMG_0837.jpg


http://i81.photobucket.com/albums/j214/The777Man/GA%2077W/IMG_0839.jpg

First impressions was great; very nice colors in the cabin, great legroom and a comfortable seat.



The screen was large and the IFE was the latest from Panasonic which is great.

http://i81.photobucket.com/albums/j214/The777Man/GA%2077W/IMG_0841.jpg

There was a leg rest which is nice although I rarely use it. There was an electrical outlet for charging personal devices between the seats.

http://i81.photobucket.com/albums/j214/The777Man/GA%2077W/IMG_0843.jpg

That’s better than a USB port since some people may want to charge things that don’t have a USB outlet. There was a USB port as well though. The armrest was wide and part of it was padded as well, something that I haven’t seen before on other airlines.

The flight attendants were very petty and after 10 minutes or so came around with apple juice. Very nice with a pre-departure drink In Y!

http://i81.photobucket.com/albums/j214/The777Man/GA%2077W/IMG_0845.jpg

We were almost done boarding and the flight wasn’t very full. I had both seats next to me open, which meant I could get some sleep. The armrest next to me went up almost all the way but not the next one between the middle and the aisle seat. Load factor was probably 30 %.

Amenity kits were also handed out which contained socks and eyeshades.

http://i81.photobucket.com/albums/j214/The777Man/GA%2077W/IMG_0894.jpg

We pushed back five minutes late but no reason was given for the late departure. We taxied for a few minutes before departing to the west. As we were climbing up to altitude, I explored the IFE system more. Head seats were in the seat pocket but I used my own which is what I usually do. There was WiFi available for $11. 95 for an hour or 21.95 for 24h hours. LiveTv was another IFE option and I have never seen that yet. BBC, CNBC and CNN were some of the available channels. There was also something called Plug and Play where you could supposedly play your content on the screen. I couldn’t get it to work though. The movie selection was okay but not much choice in music. Hardly any modern western music like pop, rock or dance music.

http://i81.photobucket.com/albums/j214/The777Man/GA%2077W/IMG_0882.jpg

http://i81.photobucket.com/albums/j214/The777Man/GA%2077W/P9110004.jpg

About 1h after take off, there was a snack served. It was sandwich filled with meat and I was offered a full can of Coca Cola to go with it. The sandwich was very tasty and afterwards, I went to sleep.

http://i81.photobucket.com/albums/j214/The777Man/GA%2077W/IMG_0856.jpg

An orange juice given during a drink run

http://i81.photobucket.com/albums/j214/The777Man/GA%2077W/P9110010.jpg

There was light to moderate turbulence for 2/3 of the flight so I kept waking up but I did get some sleep.

Breakfast was served about 2h 30 min before arrival which is too early in my opinion. I had the Japanese option with teriyaki chicken and rice. I ordered orange juice with the breakfast and also asked for some Coca Cola but that wasn’t available. A few minutes later warm croissant was offered which was really good. When I was done with the breakfast, the flight attendant came back with a can of Coca Cola which was much appreciated.

http://i81.photobucket.com/albums/j214/The777Man/GA%2077W/IMG_0863.jpg

http://i81.photobucket.com/albums/j214/The777Man/GA%2077W/IMG_0867.jpg

http://i81.photobucket.com/albums/j214/The777Man/GA%2077W/P9110033.jpg

http://i81.photobucket.com/albums/j214/The777Man/GA%2077W/IMG_0865.jpg

I spent the remaining time enjoying the scenary outside and watching the map display. I also tried the WiFi for an hour an chatted with some friends on Facebook and also checked on our flight on Flightradar 24. I also checked for the other GA 77W that was on the way from DPS to see if it was ahead or behind us.

http://i81.photobucket.com/albums/j214/The777Man/GA%2077W/P9110011.jpg

We cruised eventually at 37 000 ft and routing can be seen in the pictures. We did have a speed of Mach 0.857 which seems very fast for a 777 but I’m not sure how accurate that is.

http://i81.photobucket.com/albums/j214/The777Man/GA%2077W/P9110028.jpg

http://i81.photobucket.com/albums/j214/The777Man/GA%2077W/IMG_0860.jpg

http://i81.photobucket.com/albums/j214/The777Man/GA%2077W/IMG_0854.jpg

http://i81.photobucket.com/albums/j214/The777Man/GA%2077W/IMG_0887.jpg

C O N C L U S I O N

I was very happy to finally try the Garuda Indonesia 777 after such a long wait and their new improved service that has been mentioned in other reports did not disappoint.

The flight exceeded my already high expectations and I told the flight attendants on my way out that this was much better than Singapore Airlines service.

http://i81.photobucket.com/albums/j214/The777Man/GA%2077W/IMG_0895.jpg



Comments welcome !

The777Man
Boeing 777s flown: UA, TG, KE, BA, CX, NH, JD, JL, CZ, SQ, EK, NG, CO, AF, SV, KU, DL, AA, MH, OZ, CA, MS, SU, LY, RG, PE, AZ, KL, VN, PK, EY, NZ, AM, BR, AC, DT, UU, OS, AI, 9W, KQ, QR, VA, JJ, ET, TK, PR, BG, T5, CI, MU and LX.. Further to fly.. LH 777
 
ardian
Posts: 506
Joined: Fri Oct 06, 2000 3:15 am

RE: Garuda Indonesia 77W CGK-NRT In Y

Tue Sep 17, 2013 10:37 pm

Airlines in the neighbouring countries have to pay close attention to GA, as they really continue to deliver. I read many trip reports where the writers are raving about the GA's service and you're one of them. Let's hope they keep performing consistantly, as their Quantum Leap program proved to be quite successful!

Thank you for your report and sharing it with us.
 
groomyjl
Posts: 53
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RE: Garuda Indonesia 77W CGK-NRT In Y

Wed Sep 18, 2013 4:03 am

Excellent Y offering from GA. I think GA deserves to be ranked 5* now. They're even better than most of the so called 5* ranked airlines. I notice they are using the all-new white tray on their 77Ws. Clean and fresh look.

Thanks for sharing again.
 
Thai744
Posts: 285
Joined: Sun Jun 06, 2004 9:25 pm

RE: Garuda Indonesia 77W CGK-NRT In Y

Wed Sep 18, 2013 10:04 am

Great report and agree with others - GA really seems to be lifting its game. Meal service looks good too.

I agree with about times that meals are served. On a night flight where people want to sleep (mostly) to serve a meal 2 hours and 30 minutes prior to arrival is quite early. Surely an hour later wouldn't pose any problems and let people have more sleep and also give ample time to clear things away?

Anyway, thanks for taking the time to post the report - well done!
 
jwhite9185
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RE: Garuda Indonesia 77W CGK-NRT In Y

Wed Sep 18, 2013 11:43 am

Hi there Lars - wow that's a long time that Garuda have had the 777 on order for! Seems like its been worth the wait though.

Service looks pretty decent too, with the pre departure drinks and the amenity kit. Even EK don't manage that!

Great that you're carrying in your 777 tradition - cant be many of them left for you to try now?
@mytripreport
 
thegivenone
Posts: 181
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RE: Garuda Indonesia 77W CGK-NRT In Y

Wed Sep 18, 2013 1:14 pm

Thanks for the report -- I enjoyed reading about your Y-class experience on the new 77Ws.

My word, this airline really is stepping up its game  
 
akhmad
Posts: 2502
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RE: Garuda Indonesia 77W CGK-NRT In Y

Wed Sep 18, 2013 4:37 pm

Hello Lars,

Finally! The long awaited report from our very own The777Man on board of 77W of my home country carrier Garuda!   

I was hoping that everything would go smoothly from the beginning, but unfortunately I had to learn what you encountered…

Quoting The777Man (Thread starter):
I was able to send a message thru their website and got a reply with 24 h where it said that I wasn’t eligible for an advanced seat assignment due to my booking class. I wish reservations would have told me that two months beforehand……


And what you had to endure….

Quoting The777Man (Thread starter):
here was a problem; they needed the manifest from the KLM flight in order to check me in.

Why?  


Quoting The777Man (Thread starter):
They also told me I needed a visa for Japan which is not correct.

Of course it’s not correct! Jesus, the ground staff should have known better!

Quoting The777Man (Thread starter):
Long story short, it was my worst check in experience EVER in over 30 years of flying.
Quoting The777Man (Thread starter):
I took ONE hour before I finally had my boarding pass.

Oh NO!   


Quoting The777Man (Thread starter):
VERY, very poorly handled by Garuda’s ground staff.
Quoting The777Man (Thread starter):
they didn’t speak English well enough and everything was no for five minutes before a maybe was mentioned.

What a disgrace to the company!   


I was about losing faith until you got on board…

Quoting The777Man (Thread starter):
I was greeted by smiling flight attendants

Did you notice any Japanese flight attendant around?

Quoting The777Man (Thread starter):
First impressions was great; very nice colors in the cabin, great legroom and a comfortable seat.

Agreed! I love the pattern on the upholstery.

Quoting The777Man (Thread starter):
There was a leg rest which is nice although I rarely use it

Now I see how great the legroom is.   


Quoting The777Man (Thread starter):
That’s better than a USB port since some people may want to charge things that don’t have a USB outlet.

Yes, like the battery of my camera.

Quoting The777Man (Thread starter):
Load factor was probably 30 %.

You were lucky! Hopefully, it is not always like that.

Quoting The777Man (Thread starter):
but not much choice in music. Hardly any modern western music like pop, rock or dance music.

Shame! I would love to listen to David Guetta or Swedish House Mafia.  


Quoting The777Man (Thread starter):
I had the Japanese option with teriyaki chicken and rice.

It would be my choice too.

Quoting The777Man (Thread starter):
also asked for some Coca Cola but that wasn’t available.
Quoting The777Man (Thread starter):
the flight attendant came back with a can of Coca Cola which was much appreciated.

  


Quoting The777Man (Thread starter):
The flight exceeded my already high expectations and I told the flight attendants on my way out that this was much better than Singapore Airlines service.

You make me proud of being born Indonesian!   


Terima kasih! Thank you for sharing!
Suryo  
There is no deity except You. Exalted are You. Indeed, I have been of the wrongdoers.
 
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OA260
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RE: Garuda Indonesia 77W CGK-NRT In Y

Wed Sep 18, 2013 5:31 pm

Hi Lars  

Great report and pics. I like the interior of their aircraft. Nice cutlery too! They certainly have come a long way from the reputation they once had.

Thanks for the report. BTW When are you doing the IA B777? BGW-KUL Thats a report I want to see.

Regards

Philip  
 
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sultanils
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RE: Garuda Indonesia 77W CGK-NRT In Y

Wed Sep 18, 2013 7:04 pm

Hello The777Man,

Nice report and good to see this T7 from GA being removed from your wishlist. Indeed, service and cabin look really good. It seems GA picked up and learnt from the past. I hold them a nice future!

Quoting The777Man (Thread starter):
I arrived on a KLM 777

On a 777, of course  

Quoting The777Man (Thread starter):
First impressions was great; very nice colors in the cabin, great legroom and a comfortable seat.

I really like the colour combination used, it is stylish and modern   

Quoting The777Man (Thread starter):
Very nice with a pre-departure drink In Y!
Quoting The777Man (Thread starter):
Amenity kits were also handed out which contained socks and eyeshades.

For a Y cabin, this is really excellent service!

Quoting The777Man (Thread starter):
There was WiFi available for $11. 95 for an hour or 21.95 for 24h hours.

Oh my , that’s rather step. But you finally gave in, didn’t you  

Quoting The777Man (Thread starter):
The flight exceeded my already high expectations and I told the flight attendants on my way out that this was much better than Singapore Airlines service.

How’s that for a compliment!

Sultanils
In thrust we trust.
 
PlaneHunter
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RE: Garuda Indonesia 77W CGK-NRT In Y

Wed Sep 18, 2013 7:08 pm

Hi Lars,

great report about your latest 777 mission! GA's product looks fine as expected, I wouldn't mind trying it on a long-haul flight.

Quoting The777Man (Thread starter):
There was no line so I got assistance right away. Almost immediately, there was a problem; they needed the manifest from the KLM flight in order to check me in. That sounded very odd to me but okay. So we waited for KL to give the manifest to GA. They also told me I needed a visa for Japan which is not correct. Long story short, it was my worst check in experience EVER in over 30 years of flying. Eventually they asked if I had a onward ticket and then I was cleared. I took ONE hour before I finally had my boarding pass. VERY, very poorly handled by Garuda’s ground staff. They didn’t communicate well, they didn’t speak English well enough and everything was no for five minutes before a maybe was mentioned.

There's still a long way to go for GA - the same can be said about TK which is also famous for poor ground service at its homebase.

Quoting The777Man (Thread starter):
First impressions was great; very nice colors in the cabin, great legroom and a comfortable seat.

The seats are nice, but they are a bit darker than on the 738s, unfortunately.

Quoting The777Man (Thread starter):
There was a leg rest which is nice although I rarely use it.

Is that an IFE box down there?

Quoting The777Man (Thread starter):
The flight attendants were very petty and after 10 minutes or so came around with apple juice. Very nice with a pre-departure drink In Y!

Did they also offer an alternative?

Quoting The777Man (Thread starter):
Hardly any modern western music like pop, rock or dance music.

I always take my own stuff.

Quoting The777Man (Thread starter):

Breakfast was served about 2h 30 min before arrival which is too early in my opinion. I had the Japanese option with teriyaki chicken and rice. I ordered orange juice with the breakfast and also asked for some Coca Cola but that wasn’t available.

That looks great!

Quoting groomyjl (Reply 2):
I think GA deserves to be ranked 5* now. They're even better than most of the so called 5* ranked airlines.

Lars' ground staff experience shows that GA isn't there yet - and that's just one example.


PH
Nothing's worse than flying the same reg twice!
 
GASQKL
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RE: Garuda Indonesia 77W CGK-NRT In Y

Wed Sep 18, 2013 7:13 pm

Thanks for this 77W report on Garuda. Looks like both you and I shared the same great experience with Garuda despite being on different travelling class. I flew with them in F just 3 days before you flew with them on the return NRT - CGK route and they really made other 5* airlines' F like a standard C class.

I really hope they can maintain and sustain this type of service and also continue to improve their ground service in CGK. By the way, the load factor on my NRT - CGK flight was very healthy with 4/8F 38/38C and 240/268 Y.
 
FLIEGER67
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RE: Garuda Indonesia 77W CGK-NRT In Y

Wed Sep 18, 2013 8:20 pm

Hi, L.,

great work again.

Really interesting to follow you´re experience on GA´s close to new T7. Looks like a real improvement from what we see some times ago.

Waiting for more, you know.

Greetings,
Markus(FLIEGER67)
Tripreporter.net
 
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eastafspot
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RE: Garuda Indonesia 77W CGK-NRT In Y

Wed Sep 18, 2013 11:13 pm

Hello Lars,

Great report from GA apart from the glitches at the beginning!
That's so good for the airline to be part of Skyteam soon because their overall product looks really interesting and advanced, from the pre departure drink to the content of the IFE. The brown color of the fabric is very classy too!

Quoting The777Man (Thread starter):
I was able to send a message thru their website and got a reply with 24 h where it said that I wasn’t eligible for an advanced seat assignment due to my booking class. I wish reservations would have told me that two months beforehand……

Clearly a waste of time   .

Quoting The777Man (Thread starter):
I arrived on a KLM 777

from you it's so obvious ...   .

Quoting The777Man (Thread starter):
That’s better than a USB port since some people may want to charge things that don’t have a USB outlet.

Totally agree with you and at least GA gives both choices to use from!

Many thanks for sharing and looking forward to reading more

Léonard
Fly with Air Burundi, Air Tanzania, Golden Wings Aviation, Kenya Airways, RwandAir and Uganda Airlines...Jumuiya ya Afrika mashariki !
 
ronerone
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RE: Garuda Indonesia 77W CGK-NRT In Y

Thu Sep 19, 2013 4:09 pm

Hi Lars,


Thank you for flying the Garuda 77W   It is just something we've all come to expect, and look for to from you!

Too bad we didn't cross paths during our Indonesia trips, but I was also enjoying a Garuda experience as well. Much like yours actually. Great on-board product and beautiful cabin crew, but of course the new 77W definitely outshines everything else.

I see that you got the same meat sandwich for the snack. It was very tasty actually! But how did you find the catering out of CGK overall? I think there is room for improvement!

Your ground experience certainly wasn't a pleasure for sure. And it could be something Garuda can address for further improvement. I am sure they will anyways.

Many thanks for sharing this with us. Always looking forward to more!

Cheers,
Roni
Fly Roni. Aviation Journeys. Photos. Videos.
 
jtnstar
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RE: Garuda Indonesia 77W CGK-NRT In Y

Fri Sep 20, 2013 1:30 pm

Hi Lars,

I really enjoyed reading your TR. I would appreciate if you wouldn't mind spending some time to read and comment on my recent TR.

I am really impressed by the quality of Garuda's Y class product in comparison to other '5 star airlines'. I wouldn't mind flying GA in the future if both the pricing and the timing are right.

Best regards,
Jtnstar.
 
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dirktraveller
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RE: Garuda Indonesia 77W CGK-NRT In Y

Fri Sep 20, 2013 4:55 pm

Hi Lars,

Fantastic trip report on your experience aboard GA B77W, on a carrier that I really admired (for its fast and tremendous progress over the decade), Garuda Indonesia.

Quoting The777Man (Thread starter):
Garuda Indonesia first ordered six Boeing 777-200/ER on 25 June 1996

That's one long wait. But definitely its really worth the wait by looking at how stunning their product on the B77W.

Quoting The777Man (Thread starter):
VERY, very poorly handled by Garuda’s ground staff. They didn’t communicate well, they didn’t speak English well enough


It is certainly an area for improvement for GA. I flew on a GA flight in Y from CGK last year. The flight that day was subsequently cancelled and their ground staffs seems to be clueless in handling the situation.

Another friend of mine also commented on their ground staff's sub-standard English proficiency. However, I noticed that their ground service was definitely one of the best I have experienced when it comes to Business Class.

While I was not assuming that their more experienced personnel were staffed only for First/Business passengers, being the airline with "World's Best Economy Class" award, GA should ensure their Economy passengers are being served by competent staff members. Hopefully GA take good attention and resolve this issue soon.

Quoting The777Man (Thread starter):
Very nice with a pre-departure drink In Y!

One thing that stands out of GA economy class! Hopefully this service continues for years to come.

Quoting The777Man (Thread starter):
Breakfast was served about 2h 30 min before arrival which is too early in my opinion.


Your breakfast looks nicely presented, hopefully it tasted as nice. I noticed that GA shifts from the green meal trays in economy into white-coloured ones.

Quoting The777Man (Thread starter):
The flight exceeded my already high expectations and I told the flight attendants on my way out that this was much better than Singapore Airlines service.

Seems we will have another carrier entering the 5-star rating soon.  

Now after reading your experience on the GA B77W, I am even more tempted to make a trip on those GA B77W!
Thanks for sharing this report. It is a really enjoyable read.

Regards,
Dirktraveller.
 
The777Man
Topic Author
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Joined: Sun Jul 04, 1999 4:54 am

RE: Garuda Indonesia 77W CGK-NRT In Y

Fri Sep 20, 2013 7:22 pm

Hi !

Thanks for all the replies !

@Ardian:

Quoting ardian (Reply 1):
Let's hope they keep performing consistantly, as their Quantum Leap program proved to be quite successful!

This was my first flight on GA but from what I have heard, they really seem very serious about improving a lot.

@Groomyi:

Quoting groomyjl (Reply 2):
Excellent Y offering from GA. I think GA deserves to be ranked 5* now. They're even better than most of the so called 5* ranked airlines. I notice they are using the all-new white tray on their 77Ws. Clean and fresh look.

I agree; it would be nice if they could improve the ground service experience as well.

@Thai744:

Quoting Thai744 (Reply 3):
GA really seems to be lifting its game. Meal service looks good too

The meal was great! It's breakfast so not so many options or different types of dishes that should be served. I would have liked to go on a day flight or fly in the other direction but it was much cheaper to fly from CGK than to.

Quoting Thai744 (Reply 3):
I agree with about times that meals are served. On a night flight where people want to sleep (mostly) to serve a meal 2 hours and 30 minutes prior to arrival is quite early. Surely an hour later wouldn't pose any problems and let people have more sleep and also give ample time to clear things away?

Exactly ! An hour later should be plenty of time to serve breakfast and still have cleared away for arrival.

@James:

Quoting jwhite9185 (Reply 4):
Service looks pretty decent too, with the pre departure drinks and the amenity kit. Even EK don't manage that!

I was very impressed ! It also helped that the flight wasn't very full.

Quoting jwhite9185 (Reply 4):
Great that you're carrying in your 777 tradition - cant be many of them left for you to try now?

I have flown all of them for now. I don't fly on airlines that fly them second-hand (i.e. Transaero, Nordwind etc) and also not airlines that have taken 777s that was white-tail aircraft. I have to limit myself somewhat......

Next will probably be Turkmenistan Airlines or China Airlines.

@thegivenone

Quoting thegivenone (Reply 5):
My word, this airline really is stepping up its game  

Yes, they seemed to have improved a lot.

The777Man
Boeing 777s flown: UA, TG, KE, BA, CX, NH, JD, JL, CZ, SQ, EK, NG, CO, AF, SV, KU, DL, AA, MH, OZ, CA, MS, SU, LY, RG, PE, AZ, KL, VN, PK, EY, NZ, AM, BR, AC, DT, UU, OS, AI, 9W, KQ, QR, VA, JJ, ET, TK, PR, BG, T5, CI, MU and LX.. Further to fly.. LH 777
 
The777Man
Topic Author
Posts: 6085
Joined: Sun Jul 04, 1999 4:54 am

RE: Garuda Indonesia 77W CGK-NRT In Y

Fri Sep 20, 2013 8:12 pm

Hi !

More comments!

@Suryo:

Quoting akhmad (Reply 6):
Finally! The long awaited report from our very own The777Man on board of 77W of my home country carrier Garuda!

Thanks ! It was a long wait for me to fly on one!

Quoting akhmad (Reply 6):
Why?

That's a very good question. As long as I'm there, it shouldn't make much of a difference where I came from. I think it had something to do with Indonesian Immigration rules.

Quoting akhmad (Reply 6):
Oh NO!

Yes, it was like talking to a brick wall; no one wanted to listen.

Quoting akhmad (Reply 6):
Did you notice any Japanese flight attendant around?

Yes, but it was a bit difficult to see which ones were Japanese due to the way their hair was set up and their make up.

Quoting akhmad (Reply 6):
Agreed! I love the pattern on the upholstery.

Yes, it was very nice !

Quoting akhmad (Reply 6):
Now I see how great the legroom is.  

 
Quoting akhmad (Reply 6):
Yes, like the battery of my camera.

I did charge my camera battery there!

Quoting akhmad (Reply 6):
Hopefully, it is not always like that.

I think a lot of Indonesians have flown Singapore Airlines a lot and abandoned Garuda. Hopefully they will be back and I also hope GA can expand their network to more cities in Europe and hopefully even here to Los Angeles.

Quoting akhmad (Reply 6):
Shame! I would love to listen to David Guetta or Swedish House Mafia.

Nothing like that all. I forgot to bring the IFE magazine home so I can't check now.

Quoting akhmad (Reply 6):
You make me proud of being born Indonesian!

You should be ! It was a really good experience on board.

You should try them to CGK next you go there. I suspect that GA will fly nonstop to AMS soon with the 77W.

@Philip:

Quoting OA260 (Reply 7):
Great report and pics. I like the interior of their aircraft. Nice cutlery too! They certainly have come a long way from the reputation they once had.

Always nice to see branded cutlery! I forgot to mention that there also was a toothpick on the tray which is great. That is very important to me and something that I always look for.

Quoting OA260 (Reply 7):
When are you doing the IA B777? BGW-KUL Thats a report I want to see.

No plans yet to fly them. It was ordered by Air Austral and delivered as a white tail aircraft. I hope that IA order 777s directly from Boeing myself so that I can try them out.

@Nils:

Quoting Sultanils (Reply 8):
Nice report and good to see this T7 from GA being removed from your wishlist. Indeed, service and cabin look really good. It seems GA picked up and learnt from the past. I hold them a nice future!

It's always a great feeling stepping on board a 777 from a carrier that I haven't flown on yet.

Quoting Sultanils (Reply 8):
On a 777, of course

Of course!

Quoting Sultanils (Reply 8):
I really like the colour combination used, it is stylish and modern   

 
Quoting Sultanils (Reply 8):
For a Y cabin, this is really excellent service!

Yes, very good.

Quoting Sultanils (Reply 8):
Oh my , that’s rather step. But you finally gave in, didn’t you  

Yes, I had to try it out.... 

It's not that bad. About the same as on United Airlines for example.

Quoting Sultanils (Reply 8):
How’s that for a compliment!

They deserve it! It was a much better flight than I have ever had on Singapore Airlines. But I haven't been on SQ a lot, about four-five flights.

@PlaneHunter:

Quoting PlaneHunter (Reply 9):
GA's product looks fine as expected, I wouldn't mind trying it on a long-haul flight.

I was VERY impressed.

Quoting PlaneHunter (Reply 9):
There's still a long way to go for GA - the same can be said about TK which is also famous for poor ground service at its homebase.

The ground service was not great but perhaps I had a exceptionally bad experience ?

Quoting PlaneHunter (Reply 9):
The seats are nice, but they are a bit darker than on the 738s, unfortunately.

I like it! It's something different.

Quoting PlaneHunter (Reply 9):
Is that an IFE box down there?

Yes, very small.

Quoting PlaneHunter (Reply 9):
Did they also offer an alternative?

No, but nice to get anyway.

Quoting PlaneHunter (Reply 9):
I always take my own stuff.

I always bring my iPhone where I have all my music, but I also like to try to see what the carrier offer. Sometimes there's music offered that I like that I haven't heard in a while.

Quoting PlaneHunter (Reply 9):
That looks great!

Yes, it was!

@GASQKL:

Quoting GASQKL (Reply 10):
Thanks for this 77W report on Garuda. Looks like both you and I shared the same great experience with Garuda despite being on different travelling class. I flew with them in F just 3 days before you flew with them on the return NRT - CGK route and they really made other 5* airlines' F like a standard C class.

Very nice report from you! It seems Garuda really has changed a lot.

Quoting GASQKL (Reply 10):
I really hope they can maintain and sustain this type of service and also continue to improve their ground service in CGK. By the way, the load factor on my NRT - CGK flight was very healthy with 4/8F 38/38C and 240/268 Y.

I'm happy to hear that the load was much better on your return flight.

@Markus:

Quoting FLIEGER67 (Reply 11):
Really interesting to follow you´re experience on GA´s c

Thanks!

Quoting FLIEGER67 (Reply 11):
Waiting for more, you know.

More coming up soon !

@Leonard:

Quoting eastafspot (Reply 12):
Great report from GA apart from the glitches at the beginning!
That's so good for the airline to be part of Skyteam soon because their overall product looks really interesting and advanced, from the pre departure drink to the content of the IFE. The brown color of the fabric is very classy too!

I think they will be a great addition to SkyTeam. I also think the brown color is very classy.

Quoting eastafspot (Reply 12):
from you it's so obvious ...  

 
Quoting eastafspot (Reply 12):
Totally agree with you and at least GA gives both choices to use from!

The USB port was right below the electrical outlet. It really helps to have outlets on board the aircraft so that the devices are fully charged when you get there.

Thanks again for all the comments!

The777Man
Boeing 777s flown: UA, TG, KE, BA, CX, NH, JD, JL, CZ, SQ, EK, NG, CO, AF, SV, KU, DL, AA, MH, OZ, CA, MS, SU, LY, RG, PE, AZ, KL, VN, PK, EY, NZ, AM, BR, AC, DT, UU, OS, AI, 9W, KQ, QR, VA, JJ, ET, TK, PR, BG, T5, CI, MU and LX.. Further to fly.. LH 777
 
The777Man
Topic Author
Posts: 6085
Joined: Sun Jul 04, 1999 4:54 am

RE: Garuda Indonesia 77W CGK-NRT In Y

Fri Sep 20, 2013 8:26 pm

Hi !

Even more comments !

@Roni:

Quoting ronerone (Reply 13):
Thank you for flying the Garuda 77W   It is just something we've all come to expect, and look for to from you!

Thanks ! I've been doing this for a while now....

Quoting ronerone (Reply 13):
Too bad we didn't cross paths during our Indonesia trips, but I was also enjoying a Garuda experience as well. Much like yours actually. Great on-board product and beautiful cabin crew, but of course the new 77W definitely outshines everything else.

It would have been great to meet up with you but good to hear you also had a great experience on Garuda.

Quoting ronerone (Reply 13):
I see that you got the same meat sandwich for the snack. It was very tasty actually! But how did you find the catering out of CGK overall? I think there is room for improvement!

It was very tasty ! Catering was good but I only had Japanese breakfast. I wish I could have been on a dinner flight.

Quoting ronerone (Reply 13):
Your ground experience certainly wasn't a pleasure for sure. And it could be something Garuda can address for further improvement. I am sure they will anyways.

I think they will work to improve on it.

Quoting ronerone (Reply 13):
Always looking forward to more!

More 777 reports coming up very soon from the same trip. Planning for Turkmenistan and China Airlines next year.

@Jtnstar:

Quoting Jtnstar (Reply 14):
I really enjoyed reading your TR. I would appreciate if you wouldn't mind spending some time to read and comment on my recent TR.

I'll have a look at it.

Quoting Jtnstar (Reply 14):
I am really impressed by the quality of Garuda's Y class product in comparison to other '5 star airlines'. I wouldn't mind flying GA in the future if both the pricing and the timing are right.

You should really try them out.

@dirktraveller:

Quoting dirktraveller (Reply 15):
Fantastic trip report on your experience aboard GA B77W, on a carrier that I really admired (for its fast and tremendous progress over the decade), Garuda Indonesia.

Thanks ! I hope that they continue to expand their network and that their product remains superior.

Quoting dirktraveller (Reply 15):
That's one long wait. But definitely its really worth the wait by looking at how stunning their product on the B77W.

Yes, a very long wait. Delivery was delayed many times. But like you said, it was worth it.

Quoting dirktraveller (Reply 15):
While I was not assuming that their more experienced personnel were staffed only for First/Business passengers, being the airline with "World's Best Economy Class" award, GA should ensure their Economy passengers are being served by competent staff members. Hopefully GA take good attention and resolve this issue soon.

This was in the transit area so hopefully it's better when checking in at the lobby.

Quoting dirktraveller (Reply 15):
Hopefully this service continues for years to come.

I hope so too!

Quoting dirktraveller (Reply 15):
Your breakfast looks nicely presented, hopefully it tasted as nice.

It was great!

Quoting dirktraveller (Reply 15):
Seems we will have another carrier entering the 5-star rating soon.

I'm not convinced of official ratings but in my opinion, Garuda is a 5 Star airline when looking at the inflight experience.

Quoting dirktraveller (Reply 15):
Now after reading your experience on the GA B77W, I am even more tempted to make a trip on those GA B77W!
Thanks for sharing this report. It is a really enjoyable read.

You really should try them out!

Thanks again for all the comments !

The777Man
Boeing 777s flown: UA, TG, KE, BA, CX, NH, JD, JL, CZ, SQ, EK, NG, CO, AF, SV, KU, DL, AA, MH, OZ, CA, MS, SU, LY, RG, PE, AZ, KL, VN, PK, EY, NZ, AM, BR, AC, DT, UU, OS, AI, 9W, KQ, QR, VA, JJ, ET, TK, PR, BG, T5, CI, MU and LX.. Further to fly.. LH 777
 
akhmad
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RE: Garuda Indonesia 77W CGK-NRT In Y

Fri Sep 20, 2013 8:29 pm

Quoting The777Man (Reply 17):
Yes, it was like talking to a brick wall; no one wanted to listen.

I wish I was there for you, even just for the sake of translation.

Quoting The777Man (Reply 16):
hopefully even here to Los Angeles.

Never say never.

Quoting The777Man (Reply 17):
You should try them to CGK next you go there. I suspect that GA will fly nonstop to AMS soon with the 77W.

I am still hoping that the 77W would come to AMS earlier than LGW.   
There is no deity except You. Exalted are You. Indeed, I have been of the wrongdoers.
 
The777Man
Topic Author
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RE: Garuda Indonesia 77W CGK-NRT In Y

Fri Sep 20, 2013 8:53 pm

Hi Suryo!

Quoting akhmad (Reply 19):
I wish I was there for you, even just for the sake of translation.

That would have been very nice and helpful!

Quoting akhmad (Reply 19):
Never say never.

I have high hopes that they will fly here with the 77W.

Quoting akhmad (Reply 19):
I am still hoping that the 77W would come to AMS earlier than LGW.

That would make sense to fly to AMS first. We'll see what happens.

You should really try the 77W when yoy get a chance.

The777Man
Boeing 777s flown: UA, TG, KE, BA, CX, NH, JD, JL, CZ, SQ, EK, NG, CO, AF, SV, KU, DL, AA, MH, OZ, CA, MS, SU, LY, RG, PE, AZ, KL, VN, PK, EY, NZ, AM, BR, AC, DT, UU, OS, AI, 9W, KQ, QR, VA, JJ, ET, TK, PR, BG, T5, CI, MU and LX.. Further to fly.. LH 777
 
akhmad
Posts: 2502
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RE: Garuda Indonesia 77W CGK-NRT In Y

Fri Sep 20, 2013 8:59 pm

Quoting The777Man (Reply 20):
You should really try the 77W when yoy get a chance.

I definitely will. In any case, any of GA longhaul flights. It has been 14 years ago now!  
There is no deity except You. Exalted are You. Indeed, I have been of the wrongdoers.
 
reifel
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RE: Garuda Indonesia 77W CGK-NRT In Y

Fri Sep 20, 2013 9:28 pm

Thanks for sharing, great to see GA improve. The cabin looks wonderful and the meal very tasty, too. A pity about the check in experience, maybe the manifest think was to prove that you do not need to pay a departure tax (not sure if you still need to pay departure taxes in indonesia, but not so long ago it still used to be that way)?
 
MSS658
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RE: Garuda Indonesia 77W CGK-NRT In Y

Sat Sep 21, 2013 11:57 am

Hey Lars

Great review about GA! Thanks for sharing.
As mentioned before, GA is really working on it's plan to climb to the worlds top. Nothing bad from my point of view.

Greetings
Marc
Next trip report: Well worn A330s and Hassle free MUC transfer
 
SR 103
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RE: Garuda Indonesia 77W CGK-NRT In Y

Sat Sep 21, 2013 4:36 pm

Thanks for yet another great report Lars. As you know, I have become a fan of Garuda as of late and its good to see them sticking to their high standards even in economy. I guess I will have to give them another try on the 77W one of these days.
 
OM617
Posts: 65
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RE: Garuda Indonesia 77W CGK-NRT In Y

Sat Sep 21, 2013 4:43 pm

Hi Lars,

Very good report!

Sorry to hear about the check-in hassles. It is a good thing you had allowed plenty of time between the KL and GA flights. Would that have been a GA employee, or do they contract out the ground staff? In one of my current classes, they emphasize the differences between "high-context" and "low-context" cultures; your experience sounds like a classic clash between the two! Their customer-contact personnel should definitely have training on how to understand and communicate with westerners.

The a/c has a nice looking cabin - attractive upholstery and good legroom. And, it is an added bonus to get 3 seats to yourself on an overnight flight. Maybe you could've surreptitiously taken a pic of the f/a's, let us see just how pretty they are! 
Quoting The777Man (Reply 17):
there also was a toothpick on the tray which is great. That is very important to me and something that I always look for.

details, details....  
Quoting The777Man (Reply 17):
I also hope GA can expand their network to more cities in Europe and hopefully even here to Los Angeles.

It'd be great to see them in LA again for sure!! Only this time, make it a daytime turn-around!
I guess they would need to find the best in-between/stopover city first... an unserved N Asia city like KIX, maybe?

Thanks for your prompt report; now I'm off to read about their premium cabin experience...

Take care,
Dan
 
The777Man
Topic Author
Posts: 6085
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RE: Garuda Indonesia 77W CGK-NRT In Y

Sun Sep 22, 2013 1:07 am

Hi !

Thanks for more replies !

@reifel:

Quoting reifel (Reply 22):
maybe the manifest think was to prove that you do not need to pay a departure tax

That is the only explanation I can come up with too. They wrote "Transit" on the back of my boarding pass and they showed it to an immigration official before I was let up to the departure level.

@Marc:

Quoting MSS658 (Reply 23):
Great review about GA! Thanks for sharing.
As mentioned before, GA is really working on it's plan to climb to the worlds top. Nothing bad from my point of view.

It was a great experience!

@SR 103:

Quoting SR 103 (Reply 24):
As you know, I have become a fan of Garuda as of late and its good to see them sticking to their high standards even in economy. I guess I will have to give them another try on the 77W one of these days.

You definetly should give them a try on their 77W which I think is an improvement from their 330s from what I have read.

@Dan:

Quoting OM617 (Reply 25):
Sorry to hear about the check-in hassles. It is a good thing you had allowed plenty of time between the KL and GA flights. Would that have been a GA employee, or do they contract out the ground staff?

GA ground staff and I hope they improve on the transit experience.....

Quoting OM617 (Reply 25):
The a/c has a nice looking cabin - attractive upholstery and good legroom. And, it is an added bonus to get 3 seats to yourself on an overnight flight. Maybe you could've surreptitiously taken a pic of the f/a's, let us see just how pretty they are! 

A bit bonus to get three seats to myself! I'm a bit cautious of taking pictures of the crew but I really was trying to get a picture of a F/A accidently in the picture.... 
Quoting OM617 (Reply 25):
details, details....

Some people check for ginger ale, I look for tooth pic. A tooth pic is so small and should be easy to add for passenger convenience.

Quoting OM617 (Reply 25):
It'd be great to see them in LA again for sure!! Only this time, make it a daytime turn-around!
I guess they would need to find the best in-between/stopover city first... an unserved N Asia city like KIX, maybe?

I think that they may be able to go nonstop to DPS but otherwise via KIX would be a good option.

Thanks again for your comments!

The picture of the inflight magazine Colours was taken at home and had the GA blanket as background.....It was too nice to leave behind...

The777Man
Boeing 777s flown: UA, TG, KE, BA, CX, NH, JD, JL, CZ, SQ, EK, NG, CO, AF, SV, KU, DL, AA, MH, OZ, CA, MS, SU, LY, RG, PE, AZ, KL, VN, PK, EY, NZ, AM, BR, AC, DT, UU, OS, AI, 9W, KQ, QR, VA, JJ, ET, TK, PR, BG, T5, CI, MU and LX.. Further to fly.. LH 777
 
roberts87
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RE: Garuda Indonesia 77W CGK-NRT In Y

Sun Sep 22, 2013 8:02 am

Great report, thanks for sharing! Looks like Garuda has a great product nowadays, it seems like you hade a nice experience - except for the check-in part of course. Checking in and going through airports is always a bit of a hassle in Indonesia, so it seems.
 
The777Man
Topic Author
Posts: 6085
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RE: Garuda Indonesia 77W CGK-NRT In Y

Mon Sep 23, 2013 3:55 am

Hi Robert!

Quoting roberts87 (Reply 27):

Great report, thanks for sharing! Looks like Garuda has a great product nowadays, it seems like you hade a nice experience - except for the check-in part of course. Checking in and going through airports is always a bit of a hassle in Indonesia, so it seems.

It was a really nice flight. As for check in experience, I haven't been to Indonesia for about 10 years so it's been a while, so I can't say if it's getting better or worse. Probably checking in in the lobby would have been better...

The777Man
Boeing 777s flown: UA, TG, KE, BA, CX, NH, JD, JL, CZ, SQ, EK, NG, CO, AF, SV, KU, DL, AA, MH, OZ, CA, MS, SU, LY, RG, PE, AZ, KL, VN, PK, EY, NZ, AM, BR, AC, DT, UU, OS, AI, 9W, KQ, QR, VA, JJ, ET, TK, PR, BG, T5, CI, MU and LX.. Further to fly.. LH 777
 
adamspotter
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RE: Garuda Indonesia 77W CGK-NRT In Y

Fri Sep 27, 2013 4:35 pm

Hello 777Man,

Another great T7 report you made here!  
GAs new toy looks great and the service outstanding! Good job GA  
The only down part I guess is the ground experience, that sounds very bad. The LF isn't all that high either..

cheers,

Brendan
 
airtrainer
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RE: Garuda Indonesia 77W CGK-NRT In Y

Fri Sep 27, 2013 6:37 pm

Nice trip report ! And some contrast with the 16.5 yo A330 I flew on the next day that had a rather dirty cabin (especially the armrests !), but service was really great  
Quoting The777Man (Thread starter):
Almost immediately, there was a problem; they needed the manifest from the KLM flight in order to check me in. That sounded very odd to me but okay.

That´s odd indeed. When arriving at immigration I was asked to show my eticket receipt from my inbound flight. Fortunately I had the copy in my suitcase, I didn't even have to show it at check-in but only thought it was for the officer to see if I had a return ticket. In the end, he didn't even look at the paper but wouldn't stamp the passports without it, as some other fellow pax had to experience...
Life is short : eat dessert first !
 
GASQKL
Posts: 41
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RE: Garuda Indonesia 77W CGK-NRT In Y

Sat Sep 28, 2013 10:08 am

Quoting airtrainer (Reply 30):
Nice trip report ! And some contrast with the 16.5 yo A330 I flew on the next day that had a rather dirty cabin (especially the armrests !), but service was really great  

Garuda's 1st of 18th new batch of A333 aircraft has arrived into CGK several days ago. This new A333 actually has a very spacious configurations of only 251 seats (36 J and 215 Y). It seems that these new A333 aircraft will serve the medium to long haul routes along their current A332 aircraft. The 6 A333 that Garuda acquired 16 years ago will gradually just be put on short haul regional and domestic routes.
 
The777Man
Topic Author
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RE: Garuda Indonesia 77W CGK-NRT In Y

Mon Sep 30, 2013 4:45 am

Hi !

@Brendan;

Quoting adamspotter (Reply 29):
Another great T7 report you made here!  
GAs new toy looks great and the service outstanding! Good job GA  
The only down part I guess is the ground experience, that sounds very bad. The LF isn't all that high either..

It was great service once on board. I hope that the load factor goes up eventually. The ground experience was really bad though....

@airtrainer;

Quoting airtrainer (Reply 30):
That´s odd indeed. When arriving at immigration I was asked to show my eticket receipt from my inbound flight. Fortunately I had the copy in my suitcase, I didn't even have to show it at check-in but only thought it was for the officer to see if I had a return ticket. In the end, he didn't even look at the paper but wouldn't stamp the passports without it, as some other fellow pax had to experience...

I did have my boarding pass with me and was showing that to the agents but they were only interested in the manifest from KL. Still very odd to me but probably something to do with the airport tax.

Thanks again for the comments!

The777Man
Boeing 777s flown: UA, TG, KE, BA, CX, NH, JD, JL, CZ, SQ, EK, NG, CO, AF, SV, KU, DL, AA, MH, OZ, CA, MS, SU, LY, RG, PE, AZ, KL, VN, PK, EY, NZ, AM, BR, AC, DT, UU, OS, AI, 9W, KQ, QR, VA, JJ, ET, TK, PR, BG, T5, CI, MU and LX.. Further to fly.. LH 777
 
gabrielchew
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RE: Garuda Indonesia 77W CGK-NRT In Y

Mon Sep 30, 2013 8:22 am

Hi Lars!

Seems like you had a good flight. Shame that the check in experience was so awful.

Quoting The777Man (Thread starter):
Breakfast was served about 2h 30 min before arrival which is too early in my opinion. I had the Japanese option with teriyaki chicken and rice. I ordered orange juice with the breakfast and also asked for some Coca Cola but that wasn’t available. A few minutes later warm croissant was offered which was really good. When I was done with the breakfast, the flight attendant came back with a can of Coca Cola which was much appreciated.

Its very annoying when they serve meals early on a short overnight. Still, the catering looked pretty good.
http://my.flightmemory.com/shefgab Upcoming flights: AMS-RIX-BUD-VDA,ETH-TLV-FCO-LHR,STN-TXL-LCY,LTN-CPH-LTN,LGW-SZG,MUC-LHR
 
j77w
Posts: 30
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RE: Garuda Indonesia 77W CGK-NRT In Y

Mon Sep 30, 2013 2:28 pm

Hi There Lars,

Firstly, congrats on your first 777-300ER in Garuda colours!

Quoting The777Man (Thread starter):
VERY, very poorly handled by Garuda’s ground staff. They didn’t communicate well, they didn’t speak English well enough and everything was no for five minutes before a maybe was mentioned.

It is a real shame that an otherwise 5* experience should be tainted by the mess created poor communication through the ground staff. I am truly glad that GA is working hard to address itself in these areas as well. It may not appear so at the time, but GA does understand that to be considered as a 5* carrier, that ALL areas must function smoothly - not just on board, but on the ground, too.

That reminds me, I'm curious - how is the cabin crew's command of English nowadays? I'm hearing stories of a certain nearby *A carrier whose reputation was seen as superlative, but now I've seen several stories seeping through about poor English skills. How does GA fare now with their command of english?

I am however gratified to see that they most certainly redeemed themselves with a great onboard product.

Most impressed that they still hand out welcome drinks in Y (are there any other carriers that hand out pre takeoff bevvies in Y other than GA now?), the meal service, whilst maybe not perfectly timed, was definitely adequate for the flight. Nice touch, too, to offer a Japanese choice.

The cabin looks warm and inviting, along with the included amenity kits that your probably wouldn't see on a lot of other airlines - AND NO DREADED 3-4-3 LAYOUT IN THE Y CABIN! I Think if GA keeps going the way it does, it may well find itself in the 5-star echelons with SQ and CX (of course, they need to iron out their ground service issues)

Once again Lars, Cheers and thanks for a great report!
 
The777Man
Topic Author
Posts: 6085
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RE: Garuda Indonesia 77W CGK-NRT In Y

Tue Oct 01, 2013 7:08 pm

Hi !

@Gabriel;

Quoting gabrielchew (Reply 33):
Shame that the check in experience was so awful.

Yes, it was really, really bad. A nightmare!

Quoting gabrielchew (Reply 33):
Its very annoying when they serve meals early on a short overnight. Still, the catering looked pretty good.

It was way too early and especially on such a short flight when most people sleep. But it was very tasty.

@77W;

Quoting j77w (Reply 34):
Firstly, congrats on your first 777-300ER in Garuda colours!

Also my first flight on Garuda.

Quoting j77w (Reply 34):
That reminds me, I'm curious - how is the cabin crew's command of English nowadays? I'm hearing stories of a certain nearby *A carrier whose reputation was seen as superlative, but now I've seen several stories seeping through about poor English skills. How does GA fare now with their command of english?

The cabin crew spoke English very well. No problems there. Yes, I've had more issues with cabin crew on that nearby carrier than I had on GA.

Quoting j77w (Reply 34):
Most impressed that they still hand out welcome drinks in Y (are there any other carriers that hand out pre takeoff bevvies in Y other than GA now?), the meal service, whilst maybe not perfectly timed, was definitely adequate for the flight. Nice touch, too, to offer a Japanese choice.

I'm not sure but when I flew Air India in 2007 there was a welcome drink in Y as well. Not sure if they still do that.

Quoting j77w (Reply 34):
The cabin looks warm and inviting, along with the included amenity kits that your probably wouldn't see on a lot of other airlines - AND NO DREADED 3-4-3 LAYOUT IN THE Y CABIN! I Think if GA keeps going the way it does, it may well find itself in the 5-star echelons with SQ and CX (of course, they need to iron out their ground service issues)

Once they improve the ground service, they will be an amazing airline. They just have to start flying to more places in Europe and re-start LAX.... 

Once again Lars, Cheers and thanks for a great report!

You're welcome! Thanks for the nice comments!

I forgot to post pictures of the menu



The777Man
Boeing 777s flown: UA, TG, KE, BA, CX, NH, JD, JL, CZ, SQ, EK, NG, CO, AF, SV, KU, DL, AA, MH, OZ, CA, MS, SU, LY, RG, PE, AZ, KL, VN, PK, EY, NZ, AM, BR, AC, DT, UU, OS, AI, 9W, KQ, QR, VA, JJ, ET, TK, PR, BG, T5, CI, MU and LX.. Further to fly.. LH 777
 
ba319-131
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RE: Garuda Indonesia 77W CGK-NRT In Y

Sat Oct 26, 2013 11:49 am

Hi Lars,

Nice read, the cabin on the GA 77W looks nice in Y, catering looks well presented too.

Quoting The777Man (Thread starter):
Garuda Indonesia first ordered six Boeing 777-200/ER on 25 June 1996 and then kept delaying delivery every few years. A few years ago they converted the order to 777-300/ER and ordered four more. Finally on 24 June this year, Garuda took delivery of their first Boeing 777.

- That's been some wait for you!

Quoting The777Man (Thread starter):
I was able to send a message thru their website and got a reply with 24 h where it said that I wasn’t eligible for an advanced seat assignment due to my booking class. I wish reservations would have told me that two months beforehand……

- They could have told you, poor.

Quoting The777Man (Thread starter):
I arrived on a KLM 777 from Kuala Lumpur about 6h before departure and went directly to the transfer counter for Garuda which was conveniently located on the way to the transit area.

There was no line so I got assistance right away. Almost immediately, there was a problem; they needed the manifest from the KLM flight in order to check me in. That sounded very odd to me but okay

- That's odd, why did they need to check the KL manifest? - What does it matter who you flew in on? - Odd!!

Quoting The777Man (Thread starter):
I eventually found an empty gate where I was able to some spotting, mainly due to Flightradar24.

- Ah yes, I find the App excellent use when out and about.

Quoting The777Man (Thread starter):
When I was done with the breakfast, the flight attendant came back with a can of Coca Cola which was much appreciated.

- Nice that she remembered.

Cheers

Mark
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The777Man
Topic Author
Posts: 6085
Joined: Sun Jul 04, 1999 4:54 am

RE: Garuda Indonesia 77W CGK-NRT In Y

Sun Oct 27, 2013 10:03 am

Hi Mark !

Quoting ba319-131 (Reply 36):
- That's been some wait for you!

Yes, it's been a long wait!

Quoting ba319-131 (Reply 36):
They could have told you, poor.

Yes, a bit annoying.

Quoting ba319-131 (Reply 36):
- That's odd, why did they need to check the KL manifest? - What does it matter who you flew in on? - Odd!!

Very strange. I have never experienced that before.

Quoting ba319-131 (Reply 36):
- Ah yes, I find the App excellent use when out and about.

It's amazing; I rarely bring my binoculars now when I travel.

Quoting ba319-131 (Reply 36):
- Nice that she remembered.

Shows how service minded the flight attendants are.  

Thanks again for the comment!

The777Man
Boeing 777s flown: UA, TG, KE, BA, CX, NH, JD, JL, CZ, SQ, EK, NG, CO, AF, SV, KU, DL, AA, MH, OZ, CA, MS, SU, LY, RG, PE, AZ, KL, VN, PK, EY, NZ, AM, BR, AC, DT, UU, OS, AI, 9W, KQ, QR, VA, JJ, ET, TK, PR, BG, T5, CI, MU and LX.. Further to fly.. LH 777

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