If you don't state that there is a problem in resort, then how can the holiday company solve the problem for you? Why wait until you get home and have a bad time? If there is a problem, at least allow the company to put it right. I hate to say it ThomasCook but I doubt you will get anywhere with your complaint. Not only does it state in the back of the brochure to contact resort staff if there is a problem, I believe it is with the late deal leaflets and within the ticket wallets. Not only that, you have the 24 hour line in every resort, so there really was every opportunity to raise the issue with the operator and at least allow them the chance to help you.
Would also like to point out that Thomson have less than 1% of customers complain, substantially lower than their competition.
All their resorts are rubbish? You are speaking utter garbage.
As for the Ereso, can't speak for the hotel then, but now, several years on, standards in general across the Med seem to have risen...
I agree that ThomasCook has had cause for complaint.. you should have clean and safe accommodation whatever standard of accommodation you chose.
With regard to brochures and hotel descriptions, you should be aware that there is a solid legal case for tour operators providing 100% accurate information regarding your holiday. If not, you have a legal case. Not only is there a legal case, you also would have ABTA come down on them like a ton of bricks.
(this is a bit garbled - my apologies. MAJOR jetlag kicking in...)
Thomson do seem to take a special and peculiar interest in places such as Palma Nova and Benidorm! Two places that I despise! They really do seem to dedicate themselves to the bucket and spade routes that people are long since losing interest in!
Airtours on the other hand have always been on the forefront of new destinations like the Caribbean and suchlike.
Thomson have been in Croatia for a few years, whereas Airtours are only just expanding there. With regards to them focusing on "budget" resorts, I can't agree with you on that... Santorini, Skiathos, Sharm, Sicily (and lots more beginning with "S"
They have started major expansion other new areas like Bulgaria, and Cuba as well as those mentioned above.
Airtours do have "unique" destinations, such as Rimini (Italy's answer to Benidorm though) as well as Las Vegas. I would disagree though that their bias toward bucket and spade routes is more than Airtours or First Choice or any other major.