Moderators: jsumali2, richierich, ua900, PanAm_DC10, hOMSaR

Topic Author
Posts: 418
Joined: Thu Jun 28, 2012 12:56 pm

TSA efficiencies

Wed Aug 22, 2018 3:58 am

Curious if the government produces any metrics on the ratio of TSA staff:passengers and security line efficiencies at major airports. I have seen some complaints about ATL here, but it seems things move very smooth in the TSA precheck line. Meanwhile, at LGA D, they installed the automatic bins but have yet to use them. Last four flights out of JFK, they did not bother to honor precheck. At peak time tonight in C, a sinlge line and conveyor was open with 16, that is sixteen TSA staff present. They were literally slowing down the process due to their physical presence blocking lines, etc. Meanwhile at MKE and CMH it is a much more efficient process. Why make it such an embarrassment at JFK, considered a global hub?
Posts: 9
Joined: Thu Jun 21, 2018 7:49 pm

Re: TSA efficiencies

Wed Aug 22, 2018 4:35 am

I have respect for everyone at the TSA trying to do their jobs under difficult circumstances, often dealing with a public that has little patience and even less respect. However last Wed at terminal 1 at LAX I encountered the most inept, inefficient group of TSA ever. Mind you I am a retired NW employee married to a retired DL employee and have traveled extensively and gone through security in all parts of the US and World thousands of times. Apparently a new machine was being tested (with no notification to the traveling public). My bags were inside the X-ray machine for 15 min. I, along with a few other passengers both in front of and behind me became very vocal to say the least. Each bag was being pulled aside for secondary screening. When a brown paper bag I had filled with 4 plain bagels got pulled aside I blew my top to the point that airport police responded. When all was said and done, the officers pulled me aside and explained that a new machine was being tested and that was the reason for the extensive slowdown. Even they could not believe that there was not a sign posted, and the 2 different TSA supervisors I spoke with during the 15 min my bags were held up had the common sense to simply explain what was happening. As I told the police, and they were in agreement, had any one of the TSA simply said we are sorry, we are testing a new machine, while I and others would have been frustrated, it would have been clear what was going on and tempers would likely not have flared as they did.

Many TSA employees (and certainly not saying all), stand around in their blue uniforms emboldened by the meaningless and worthless badges they wear and get on a power trip. It's a hard job, but if the agency took the time to focus on customer service and communication, rather than random and inexplicable enforcement of petty rules, the whole experience would be so much more pleasant. In the end, I believe the only reason there has not been another attack on aviation by extremists is because they have found softer targets. The TSA is like lipstick on a pig. We as a society have just been fortunate nothing has transpired recently, but if someone wanted to do harm the TSA is not likely to prevent it.

Popular Searches On

Top Photos of Last:   24 Hours  •  48 Hours  •  7 Days  •  30 Days  •  180 Days  •  365 Days  •  All Time

Military Aircraft Every type from fighters to helicopters from air forces around the globe

Classic Airliners Props and jets from the good old days

Flight Decks Views from inside the cockpit

Aircraft Cabins Passenger cabin shots showing seat arrangements as well as cargo aircraft interior

Cargo Aircraft Pictures of great freighter aircraft

Government Aircraft Aircraft flying government officials

Helicopters Our large helicopter section. Both military and civil versions

Blimps / Airships Everything from the Goodyear blimp to the Zeppelin

Night Photos Beautiful shots taken while the sun is below the horizon

Accidents Accident, incident and crash related photos

Air to Air Photos taken by airborne photographers of airborne aircraft

Special Paint Schemes Aircraft painted in beautiful and original liveries

Airport Overviews Airport overviews from the air or ground

Tails and Winglets Tail and Winglet closeups with beautiful airline logos