usflyer msp wrote:
The defenders of AA are alive and well here. All I am reading is how the problems are all in the past. Meanwhile, they just cancelled my return nonstop leg PHL-LAS in August and have put me on another connection. So, the problems are not over. Then they want to offer me a credit instead of a refund? Look forward to this battle. I just cancelled the trip and now refuse to fly this airline anymore.
If your flight is not until August that is a schedule change not a cancellation. Words matter.
The AA COC is pretty clear that you are eligible for a refund if you are changed from a non-stop to a connection. It isn't automatic - you have to go to https://prefunds.aa.com
and request it.
USFlyer is correct.
And since I looked it up once, it’s a schedule change if it’s made more than 168 hours (1 week) ahead of departure. It’s a cancellation if it’s made less than 168 hours ahead of departure.
Crownvic, sure this schedule change sucks, but would you prefer this or a last minute delay? A schedule change even just over a week in advance is better customer service than just leaving the flight and cancelling it just a few days or hours before (or after) it is supposed to depart.
The airlines in normal times are an absurdly complex business. In rapidly changing times? It’s an absurdly complex business raised to the tenth power.
The problem is, we were re-booked on a connecting red eye, that gives us a risky 25 minute connection in Chicago. Red eye flights originate at the tail end of a days worth of flying and could easily be subjected to rolling delays. So, if we are late in any way getting into ORD and miss the connection, then what? Suppose the remaining ORD-PHL flights are full? Then what? Who knows how long we can be stranded at ORD with little or no compassion. Then when you try and review your ticket, AA makes it impossible to see if the ticket is refundable or not. As was mentioned on this thread, you have to basically "roll the dice" and submit a refund request not knowing whether you are entitled to a refund or not. I spent two hours with several people trying to just find out what kind of ticket I had, and none of us could figure it out. I even tried to call AA with zero luck. They offered me a call back service which I opted for. Never heard back.
Sorry, but when you spend $3000.00 on two domestic First Class tickets and you get zero service, that is not a way to run an airline. Bottom line is, I cancelled and re-booked on DL regardless of the refund.