- - My first time on Singapore Airlines.
- - My first time on an A340.
- - My longest flight ever (and currently the longest scheduled flight in the world).
Saturday July 18, 2009
Singapore Airlines SQ 226
Perth International (PER/YPPH) - Singapore Changi (SIN/WSSS)
Scheduled: 15:55 / 21:15 (5h20)
Actual: 15:45 / 21:08
Aircraft: Airbus A330-343X 9V-STH
Seat: 12K (Business)
I arrived at the airport just before 14:00 and headed straight for Singapore Airlines business class check-in. The check-in area was quiet and there was nobody else in the queue, so the check-in process, handled by Toll, was completed very quickly. I'd checked in online and printed my own boarding pass, but a new (real) boarding pass was issued and I was offloaded from the following day's SIN-EWR flight to allow my baggage to be checked through only to Singapore.

I question the usefulness of Singapore Airlines' online check-in. The seats available for selection are the same that can be preselected at the time of booking, and you still need to check-in at the airport.
Check-in area at Perth

Upstairs and through immigration and security, I headed straight into the Singapore Airlines Silver Kris lounge. It's quite small and doesn't have any windows, reminiscent of the Qantas Club at Perth International. But at least the seats are more comfortable than outside. There was a business centre with four or five PCs, and a couple of TVs. Beer, wine and soft drink was available in a self-serve fridge, and there were sandwiches, sushi, sausage rolls, spring rolls, and fried rice.
Boarding was nice and quick with a separate queue for business class and PPS customers.

Photo © Martin Eadie
On board, the seat was reasonable, but in my opinion not as good as the Qantas Skybed (the only business class competition on this route). The main problem is that when fully reclined, the foot space is very restricted making it very difficult to change position. Sitting in the front row would overcome this problem, it looked like they had lots of space. The seat has lots of gadgets, with power, USB ports, A/V inputs, and a laptop storage slot down the side. And most importantly a nice big screen!
Push back was about ten minutes early. It was sad to see three Ozjet 737-200s sitting idle over by the domestic terminal. It started to rain lightly just as we commenced the takeoff roll, and then our climb was the most powerful I've ever experienced on an A330.
The food service started just after 5pm.
dinner menu PERTH TO SINGAPORE
Prelude:
- Satay
With onion, cucumber and spicy peanut sauce
Starter:
- Chicken and goat cheese terrine with orange marmalade
Main:
- Panfried beef fillet with shredded oxtail sauce, herb-garlic butter, snap peas and fondant potatoes [1]
- Wok fried chicken and bamboo shoots in sesame oil
seasonal vegetables and steamed rice
- Chargrilled barramundi with lemon tomato salsa
buttered vegetables and fettucine
- Braised lamb shank with sauteed mushrooms, carrots and garlic mashed potatoes
- Chocolate poire william gateau
- Ice cream
- Gourmet cheese with garnishes
- A selection of fresh fruit
- Gourmet coffees & selection of fine teas, with pralines
The satay was excellent, though I don’t understand how the onion and cucumber were intended to be eaten. The terrine was delicious, the highlight of the meal. The beef was somewhat ordinary, it was slightly overcooked and not very tasty, but the sauce saved the dish from being completely disappointing. The chocolate gateau was rich, decadent and delicious.
My impressions of the cabin crew were that they were very professional, and perfectly presented, but lacking the personal warmth and interaction that I’ve experienced in Qantas and Air New Zealand business class.
Overall, Singapore Airlines have a reputation for being a step above other carriers, which raised my expectations of this flight. In the end I was left wondering what all the fuss was about. The service was good, though not perfect (for example there was one occasion where I asked for water, but it was forgotten) and it just didn’t seem special. But then I reminded myself that this is their "regional" business class, so maybe my very high expectations were unrealistic. In any case, I prefer the Qantas business class on this route.
Sunday July 19, 2009
Singapore Airlines SQ 22
Singapore Changi (SIN/WSSS) - New York (Newark Liberty International) (EWR/KEWR)
Scheduled: 10:40 / 17:50 (19h10)
Actual: 10:37 / 17:50
Aircraft: Airbus A340-541 9V-SGD
Seat: 31K (Business)
After an overnight stay in Singapore, it was time to continue the journey. Having met my colleague in Singapore, we took a taxi to Terminal 3 and found the business class check-in counter. It was a slow-moving queue with about six people in front of us when we arrived. Sadly the Singapore Airlines operated check-in experience was not as smooth as the outsourced check-in in Perth.

It didn’t take long to get through immigration, and then it was off to the Silver Kris lounge. The lounge is big (as you would expect) with a nice selection of food. There were many food options, and it would be possible to have a whole meal if you felt so inclined. Flights were not called from the lounge, so as the designated boarding time approached we left the lounge and walked up to the gate at the far end of the terminal.
Silver Kris Lounge, Singapore T3

Onboard, the aircraft has a completely different feel to a normal flight due to the business-only 1-2-1 configuration. I was seated towards the rear of the aircraft, in row 31 of 38. Initial impressions of the seat were impressive – it’s the widest seat I’ve ever seen, absolutely massive and quite comfortable (but not very soft).

Photo © Andrew Hunt - AirTeamImages
The climb of the A340 was very slow (as I expected). I asked if I could take photos during takeoff but permission was denied.
Warm mixed nuts (peanuts, almonds and cashews) were served just after takeoff.
At the start of the flight I was concerned to see that I was surrounded by a young family with three young kids – potentially a major problem. But it turned out that they were quiet and really well behaved – I hope my son is like that when we travel together.
The first meal on this flight was lunch. The menu is below, but I had pre-booked my meal through Singapore Airlines Book the Cook.
lunch menu SINGAPORE TO NEW YORK
Starter:
- Marinated scallops with potato, green beans, olives, quail eggs, tomatoes and mache lettuce served with citrus vinaigrette.
- Braised duck confit with sauteed mushrooms, eggplant, with dried shrimp in XO sauce and steamed rice. [2]
- Grilled Chilean seabass in chunky tomato sauce served on olive oil flavoured mashed potato and selected vegetables.
- Singapore beef noodle soup
Popular local dish of rice noodles in rich beef broth with sliced beef and bean sprouts
- Stewed lamb in red wine sauce, buttered vegetables and fettucine pasta.
- Ben & Jerry’s New York Fudge ice cream
- Haagen Dazs cookie and cream ice cream
Served with mango salad and roasted almonds
- Fruits in season
- Gourmet coffees & selection of fine teas, with pralines
The starter (scallops) was quite nice, but the citrus dressing had a strong flavour that drowned out the other ingredients. If I have this dish again I won’t have the dressing with it.
Marinated scallops starter

For my main course, I selected Slipper lobster Thermidor, buttered asparagus, and slow-roasted vine-ripened tomato, and saffron rice from the Book the Cook menu. This was definitely something I had to order once, but unfortunately it turns out that I don’t like thermador! I also thought the saffron rice tasted a bit funny, maybe it had more saffron than I’m used to? I declined the desert.
Slipper lobster thermidor

The service to this point in the flight seemed very good. My water was kept topped up during the meal, though I wasn’t addressed by name for the first few hours of the flight.
The inflight entertainment was showing the same programs that were available on the Perth-Singapore flight, on the same big screen. This time I started with the movie “Duplicity” which I thought was reasonable. The system also has a 110v AC power outlet (very useful for the laptop on such a long flight), USB ports, A/V inputs, and an ipod dock. Noise cancelling headphones were provided, which I thought were excellent (they worked better than my cheap noise cancelling headphones that I’ve had for a few years).
The lights were switched off for a couple of hours (mid-afternoon Singapore time). The big seats convert to a bed by flipping the seat over. The bed is the longest I’ve ever experienced, but the width around the head and feet is quite narrow. I managed to get a bit of sleep after not sleeping very well the previous night.
Legroom in the bed configuration

dinner menu SINGAPORE TO NEW YORK
Prelude:
- Satay
With onion, cucumber and spicy peanut sauce
- Duckliver terrine with smoked duck breast and mixed salad
Choice of balsamic or mustard dressing
- Tournedos of beef with black pepper cream, seasonal vegetables and lyonnaise potatoes
- Stir fried scallop in XO sauce with vegetables and ee fu noodles
- Penne with arrabiata sauce, grilled chicken breast, arugula, shaved parmesan cheese
- Char siew rice
Chinese barbeque pork with steamed rice and leafy greens
A popular Singaporean dish
- Opera gateau
- Pandan coconut panna cotta
- Phoques cove camembert, stormy washed rind, stokes point smoked cheddar
Served with fig paste, grapes, walnut and biscuit
- Gourmet coffees & selection of fine teas, with pralines
I wasn’t feeling very hungry, but still managed to enjoy the terrine and the penne (though I didn’t finish my main course and declined dessert). And, of course, the satay.
Satay

Duck liver terrine

Penne

During and after dinner I watched Sunshine Cleaning, which was very enjoyable. Then the lights were turned off, and stayed off all the way over the Pacific and Canada. I slept for a while, and watched a couple of shorter programs.
Route maps


There was apparently a third meal service which I missed while I was sleeping... on the return flight I realised this was available on request.
light bites menu SINGAPORE TO NEW YORK
To Nibble On:
- Kao tom
Thai style rice porridge with chicken, fried garlic and pickled vegetable
- Selection of dim sum
Chinese glutinous rice with pork, pan fried radish cake and pork "siew mai"
- Warm beef pastrami, cheddar cheese and roast vegetables panini served with assorted potato chips
- Griddled hotcake with maple syrup, bacon and pork sausage
- Gourmet coffees & selection of fine teas
The lights came back on just after we crossed the border from Canada to New York State.
Over New York State

The length of the flight didn’t bother me too much at the time, I managed to keep myself occupied, got a decent amount of sleep, and didn’t go too crazy. But still the length of the flight makes it impossible to describe the flight as "enjoyable". So how do I compare this flight to other business class flights? The seat/bed is really good, the service is good, the in-flight entertainment is good, so from that perspective it’s a great flight. But I’ve still had far more enjoyable flights on other carriers.
On the ground in Newark, there were surprisingly short queues at immigration (though there were a few questions about my intentions in the US) and the luggage arrived after waiting only a few minutes. Going straight through customs, it seemed like travel in the US was easy!
Saturday July 25, 2009
Singapore Airlines SQ 21
New York (Newark Liberty International) (EWR/KEWR) - Singapore Changi (SIN/WSSS)
Scheduled: 23:00 / 05:50+2 (18h50)
Actual: 23:01 / 05:18+2
Aircraft: Airbus A340-541 9V-SGA
Seat: 20K (Business)
My colleague and I arrived at the airport early after a day of sightseeing in New York. After we dropped off the rental car (a much quicker process than picking it up) we took the monorail to Terminal B and tried to find the check-in area. Unfortunately we were too early, so we went for dinner instead in the midiocre food court. McDonald’s was the best option from a very poor selection.
After dinner I went for a walk and found that check-in had opened at the very far end of the terminal. The check-in was friendly and efficient; boarding passes were issued all the way through to Perth. Then it was through security (including removing my shoes for the first time) and straight into the lounge - no outgoing immigration here.
Singapore Airlines use the SAS lounge at Newark, and it was quite a comfortable place to spend a few hours. Once a Lufthansa flight was called, there was plenty of room so I planted myself beside a power point and spent some time using my laptop. The lounge had a small selection of food which was later supplemented by hot food "for Singapore Airlines customers". This was great to see in a lounge that isn’t operated by SQ. But I was still full of Maccas.
SAS Lounge at Newark

Once the flight was called I headed straight onto the plane to get comfortable. Again I had selected a window seat in the 1-2-1 configuration, which is perfect for solo travellers. Orange juice and champagne were offered prior to take-off.
Again I was seated very close to some young kids, but once again they were perfectly well behaved. The only minor annoyance was when the mother started taking photos of her family with the flash on, but of course this didn't last long.
On the ground at Newark

After another slow climb to the south we did a 180 degree turn and headed directly north. Turbulence early in the flight delayed the first meal service until around 1am local time.
supper menu NEW YORK TO SINGAPORE
Starter
- Marinated lobster with saffron couscous, dried fruits, pistachio and watercress
Choice of ranch dressing or lemon vinaigrette
- Panroasted corn-fed chicken breast in morel sauce with wild mushroom ballotine and garden vegetables [3]
- Grilled tournedos of beef in rosemary jus with buttered vegetables and lyonnaise potatoes
- Gindara teriyaki
Soya glaced silver cod served with selected vegetables and steamed rice
- Char siew mee
Egg noodles in rich pork broth with sliced honey glaced pork, chye sim and mushroom
- Apple-almond crumble
- Strawberry ice cream
Both served with fresh berries
- Camembert, california vella dry jack, iowa maytag blue
Served with fruit compote, grapes, walnut and biscuit
- Fruits in season
- Gourmet coffees & selection of fine teas, with pralines
Lobster starter

The lobster starter was tasty (particularly the couscous). I had again selected a Book the Cook option for this flight, parsley crusted loin of lamb with grilled vegetables and potatoes. The lamb was slightly overcooked (presumably due to the delayed service) and there were hints of burning in the leek (?) that was wrapped around the lamb, and the potato. Even so, the breadcrumb and parsley crust on the lamb blended well with the rest of the meal. I declined dessert and had a very tasty hot chocolate instead.
Loin of lamb

The conversion of my seat into a bed was not as straightforward as it should have been, something was jamming so I had to get help (which happened again later converting back to a seat). My blinds were "helpfully" shut three times by the cabin crew before they asked if I wanted to shut them - but I was hoping to watch some of the sunrise as we flew over the north of Canada. Once I’d seen a bit of the sunrise, I closed the blinds and settled down to a good five or six hours of sleep.
Twilight and the north coast of Canada

There was another struggle to convert my bed back into a seat, this time taking two cabin crew. Once that was done, I was offered a drink and some food from the light bites menu, I selected the fried rice with satay.
light bites menu NEW YORK TO SINGAPORE
To Nibble On
- Thai style pork meatball and rice noodle soup
- Hot dog
Soft bun with sausage, relish and mustard
- Fried rice with shrimp and chicken served with chicken satay
- Buttermilk waffle served with maple syrup, bacon, chicken-apple sausage and fresh strawberry
- Gourmet coffees & selection of fine teas
Satay and fried rice

The satay was delicious as always, the fried rice was very simple but perfectly adequate for a light snack.
Similarly to the flight to New York, the lights remained switched off for the interesting bit over the Arctic so I didn’t get a chance to have a look. But I did sneak a peek at the sunset over Russia. In fact, the lights remained switched off until the breakfast service began about 2.5 hours out of Singapore.
Sunset over Russia

Route map

The KrisWorld entertainment system was loaded with the same selection of movies as on the way to New York so I watched some shows on my laptop and then tried to get some sleep. I decided not to bother with breakfast so switched on the Do Not Disturb sign.
All business class cabin

breakfast menu NEW YORK TO SINGAPORE
Prelude
- A choice of apple, tomato or freshly squeezed orange juice
- Sliced fresh fruit
- Choice of cereals or yoghurt
Special "K" or lowfat granola with milk
Plain or fruit yoghurt
- Pan roasted halibut fillet, braised oxtail with leek, sauteed spinach [4]
- Braised egg noodles with beef, mushrooms and leafy greens
- Stir fried chicken with spring onion and ginger, seasonal vegetables and chicken flavoured rice
- Vegetable fritatta served with bacon, sauteed mushrooms, tomato and roesti potato
- Freshly baked breads served with butter and preserves
- Gourmet coffees & selection of fine teas
One thing I noticed on this flight was that I was rarely addressed by name. Possibly conducting most of the flight in darkness makes it difficult to learn names.
There was about ten minutes of lightning as we flew down the east coast of Malaysia. It made for a quite spectacular sight. But otherwise it was pretty clear over both Thailand and Malaysia with intermittant views of the lights in the cities and towns down below.
Lightning off the Malaysian coast

We arrived in Singapore about half an hour ahead of schedule, and I headed straight for the Silver Kris lounge, with a shower being my first priority. The shower was relaxing and delightful, and I made use of some of the amenities provided by brushing my teeth and having a shave.
There was plenty of food on offer in the lounge, I used the fact that I was switching time zones to justify a combination breakfast/dinner of danishes and steamed pork buns. The pork buns were fantastic - I ate four of them. (Update: I went back later for a fifth!)
Saturday July 25, 2009
Singapore Airlines SQ 223
Perth International (PER/YPPH) - Singapore Changi (SIN/WSSS)
Scheduled: 09:30 / 14:35 (5h05)
Actual: 09:30 / 14:15
Aircraft: Airbus A330-343E 9V-STC
Seat: 12K (Business)
Boarding commenced right on time, just as I walked through security. Once on board I was offered a selection of newspapers (including The Weekend Australian, which by now was two days old) and a drink of water, orange juice or champagne.
Our A330 at the gate

The cabin crew requested that passengers not consume nut products due to some passengers with nut allergies, so I found it somewhat strange when the food commenced with satay. The man next to me declined, and was offered peanuts as an alternative.
lunch menu SINGAPORE TO PERTH
Prelude:
- Satay
With onion, cucumber and spicy peanut sauce
- "Hot" smoked salmon with mesclun, cherry tomatoes and ranch dressing
- Stuffed pork with apple fennel compote, roasted potatoes and apple cider vinegar reduction [5]
- Sauteed seafood with shellfish sauce, buttered vegetables and linguine pasta
- Grilled beef fillet served with grainy mustard sauce, roasted vegetables and mashed potato
- Famous Singapore chicken rice
Fragrant poached chicken with pandan flavoured rice, served with ginger, soya and chilli sauce.
A renowned favourite in Singapore
- Coconut ice cream with mango
- Baked cheese cake with cherry compote
- Gourmet cheese with garnishes
- A selection of fresh fruit
- Gourmet coffees & selection of fine teas, with pralines
The satay was tasty as always. The salmon was pretty good with nice chunks of salmon (rather than the thin slices I was expecting) but these seafood starters now all seem to taste the same. The Singapore chicken rice was simple but tasty, though the chilli sauce was too hot for me. The coconut icecream was delicious, the mango went with it perfectly and it was also topped with thin slices of coconut which made for a nice contrast in the texture of the meal. I finished it off with another hot chocolate, something that Singapore Airlines seem to do very well.
Crossing the Indonesian coast

While I ate lunch I was pondering what makes Singapore Airlines business class so popular. From these four flights, I think they have great service, and importantly they deliver this high standard consistently (something that Qantas sometimes struggles with) but sometimes lacking the warmth and personality I’ve experienced on other carriers. As much as I enjoy flying, being on the go for 27 hours detracts from the enjoyment but the Singapore Airlines service makes it as good as it can be. I would happily fly them again on this route. (Note: I wrote this report before reading Ronerone’s excellent report The Singapore Airlines Cliche, so I was interested to see that we both came to similar conclusions regarding the Singapore Airlines business class product.)
We arrived back in Perth slightly ahead of schedule due to favourable tail winds. We were quickly off the plane, I picked up my pre-ordered duty free, went quickly through immigration, waited a few minutes for my bag, and then was straight through customs to a sunny but cool Perth afternoon.